Head of Revenue Operations

About Veho

Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.

About The Role

The Revenue Strategy & Operations team at Veho is responsible for the strategy and operations for our Commercial organization (Sales, Account Management, Partnerships and Marketing). We are looking for a Head of Revenue Strategy & Operations to lead the team (currently team of 3). As a player coach, you will support the Chief Commercial Officer to run the day-to-day operations of the Commercial organization, push the strategic thinking of our go-to-market motion, and provide technical guidance to your team. 

Your role will be critical to ensure the productivity of the Commercial organization and inform the strategic vision of the company. You will also channel the voice of the customers to cross-functional partners such as Product and Finance. 

This role will report directly to the CFO and work closely with the Chief Commercial Officer. 

Responsibilities 

Lead the team to drive day-to-day operations of the Commercial organization (Sales, Account Management, Partnerships and Marketing)

• Organize the Commercial team reporting cadence for the Chief Commercial Officer

• Optimize workflows across the Commercial organization 

• Lead deal and customer status review 

• Assign territories and quotas, and continue to optimize the assignment 

• Define and track KPI and rep performances 

• Define and track the sales incentives and compensation plans; maintain scorecards to support performance management requirements 

• Ensure forecast and data integrity and accuracy in all pipeline, sales bookings, revenue and expansion systems; 

• Provide training, procedural compliance and policy enforcement across the operation

• Implement marketing and sales technology tools and automation to enhance analytics, efficiency, accuracy, and team productivity

Provide data-driven insights to inform the company strategy 

• Develop and execute a comprehensive revenue growth strategy aligned with Veho's strategic objectives inclusive of market analysis, competitive positioning and customer segmentation 

• Gather and analyze account/ICP intelligence (in collaboration with Competitive Intelligence) 

• Identify and navigate revenue and market oriented risks that could impact revenue generation and growth by developing strategies to minimize risks associated with market changes, customer churn, economic conditions; create real time feedback loops on significant trends and market movements

• analyze market trends, competitor pricing, customer preferences and willingness to pay to inform pricing decisions (in collaboration with Finance) 

• Enforce pricing compliance across the organization for different customer segments

What You Bring:

• Bachelor degree, preferably in Business 

• Minimum of 10 years of experience in Revenue Operations, ideally split between public companies and leadership role in venture-backed high growth companies 

• Minimum of 4 years of experience in the transportation/logistics sector, ideally in the parcel delivery space 

• Minimum of 4 years of experience managing a team 

• Strong communication skills to influence senior leadership on company strategy 

• Strong understanding of revenue operations best practices with the ability to build scalable processes in an early stage, evolving company

• Experience of change management and leading transformation projects; mindset of continuous improvement; comfortable to make hard decisions 

• Well-organized, detailed-oriented, and can prioritize and meet tight deadlines in a dynamic environment

• Previous demonstration of using data-driven problem-solving skills to solve challenges and implement solutions

• Team player, strong communication and interpersonal skills; know how to empower and grow the team 

• High emotional intelligence, ability to build and sustain relationships at multiple levels within and outside of finance

• Passionate and persistent about operational excellence

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission:  to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.  We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in people.  We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. 

Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.

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