Support Engineer, SAP IS-Utilities Retail Access and Settlement

Position Summary 

The role of the Support Engineer, SAP - Utilities (IS-U) is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and support for our global IS- U clients. The role of the Primary Support Engineer requires functional and technical experience, integration knowledge, implementation and support expertise and skills to diagnose issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. Good working experience of all aspects of IS-U and SAP Logistics (to include Archiving, Credit worthiness, FERC and FICA reporting), experience are must haves for this role. 

Essential Duties & Responsibilities 

•  Solve customer issues using methodical troubleshooting based on expert knowledge of SAP (IS-U) and Logistics and Logistics functionality and technology in complex ERP environments 

• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience 

• Provide remote-based functional support & training for all aspects of the functional and technical features of SAP (IS-U) and Logistics including extensive and in-depth knowledge of all aspects of SAP FERC reporting 

• Support client customizations, sharing implementation and best practices advice 

• Develop application break fixes for critical product defects 

• Create scripts to identify, analyze and correct data issues 

• Manage one or more key assigned accounts as a technical/functional advisor 

• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity 

• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours 

• Collaborate with team members in a virtual team environment to extend field experience to different client situations 

• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience  

Additional Duties & Responsibilities 

• Other job-related duties and responsibilities may be assigned from time to time 

Education & Certification 

• Bachelor’s degree in computer science or related field or equivalent experience 

• SAP certification(s) preferred 

Experience 

• 5+ years relevant SAP experience particularly with all aspects of SAP Industry Solution  - Utilities (IS-U) and Logistics 

• The ideal candidate will be fluent (speaking / reading / writing) in English and have at least 5 years “hands on” implementation experience in the US and Canada with at least two full life-cycle implementations, and be intimately familiar with country-specific regulatory requirements 

• 5+ years direct support of application end-users in a corporate environment 

• A track record of successful roles in several SAP implementation or upgrade projects 

• Deep working knowledge and understanding of supporting business processes 

• Analytical, logical problem resolution skills 

• Knowledge of localizations: architecture, implementation, and key functionality 

• Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration, and administration of the application 

• Knowledge of maintenance/patching mechanics and SAP architecture 

• Demonstrable history solving complex problems across multiple modules 

Skills 

• Superb trouble-shooting skills and tenacity in problem solving 

• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients 

• Strong knowledge of key application functionality, tables, and relationships 

• Deep knowledge of SAP customization/extension methodologies 

• Excellent development skills using SAP toolset 

• Excellent interpersonal, presentation and communication skills – verbal & written 

• Attention to detail and the ability to learn quickly 

• Extreme focus on Client satisfaction 

• Demonstrated ability to work independently and as part of a team 

• Ability to work calmly and professionally in high pressure situations 

• The ability to work remotely from a home-based office in a virtual environment 

Desired Qualifications 

• The best candidates will have extensive knowledge of multiple SAP modules across releases (Enterprise Portal 5.x, 6.x, & 7.x, NW 2004s, ECC, NetWeaver 7.x) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology 

• Knowledge of SAP Industry Solutions Public Sector would be an advantage 

• Knowledge of any Country Specific Solutions would be an advantage 

• A consulting background, while not mandatory, would be useful 

• Experience with localizations and global implementations would be an advantage

Why Rimini Street?  

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.  

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. Compensation is based on role, location, and level of applicable experience.   

Rimini’s target pay for each position is available upon request during the applicant’s Interview process. 

Benefits for US employees include: 

• Medical, Dental, and Vision insurance 
• Disability insurance  
• Paid Parental Leave 
• 401(k) program 
• Generous Paid time off (PTO) 

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.  

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:  

• Company 

• We dream big and innovate boldly.   

• Colleagues 

• We work with extraordinary people who create a culture of mutual respect and collaboration.  

• Clients 

• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.  

• Community  

• We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. 

Accelerating Company Growth 

• Nasdaq-listed under ticker symbol RMNI since October 2017  
• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies 
• Over 2,000 team members in 23 countries  
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/   

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.  

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com  

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.