Account Director

Exeter/Reading/Remote (UK)

What it's like to work at Landmark:

At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.

Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well-being and career growth, including:

• Competitive Salary
• Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
• Annual Lifestyle Allowance: £300 to spend on an activity of your choice
• Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
• Private Health Insurance: Provided by Vitality
• Group Income Protection Scheme
• Charitable Fundraising: Matched funding for your efforts
• Cycle to Work and Gym Flex Schemes
• Internal Coaching and Mentoring: Available throughout your time with us
• Training and Career Progression: A strong focus on your development
• Family-Friendly Policies
• Free Parking

Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.

The Opportunity

The Account Director has a pivotal role in managing client relationships and driving revenue growth. You will be responsible for the solution of all issues between the customer and Landmark Information Group supported by both the customer care and technical delivery teams.  

The role will involve:

• Strengthening and maintaining relationships with key clients, ensuring their needs are met and expectations are exceeded.
• Ensuring all changes are captured via the contract approved tools.
• Managing all customer disputed to the senior level, working though the disputes internally, supporting the line manger engage with the customer.
• Developing and implementing sales strategies to achieve revenue targets and business growth.
• Providing both Budget and Forecast updates on revenue projects and cost bases to achieve them.
• Building relationships with other suppliers working with the customer to understand the broader challenges of the customer, to form strategic opportunities, and the development of potential partnerships may open up opportunities to partner on other solutions directly for the customer or other new relationships.

About You

To be successful as the Account Director you will come from a proven background of managing high value accounts and retaining customer satisfaction. You will pride yourself in your ability to manage several stakeholders at one time.

You will also have/be:

• Excellent communication both verbal and written
• Experience in people managing – Revenue focused
• Experience in delivering contract revenue
• Experience in Upselling
• Excellent understanding of contract processes
• Several years of relevant experience in a sales/bid role

About Us

Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets and technology platforms across the sector.  We are at the forefront of innovation and thought leadership in the property industry, being a supplier of national property-related data.

This is a new role within our Solution’s business which is focused on providing Government agencies and commercial entities, larger, platform, GIS based solutions to meet environmental or climate related opportunities. The business works directly with the customer to capture requirements and provide solutions and lifecycle management as required. The business operates across multiple GTM channels.

We are proud to be an equal opportunities employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.