Job description

Work Flexibility: Onsite

Job Description

Main functions:

(In addition to these functions employees are required to carry out such other duties as may reasonably be required)

To offer a professional communication link between Stryker and our customer base for the all technical service activities.
To provide a high standard pro-active support facility to Technical Services Team
To seek opportunities of improving the service that is provided for our external/internal customers.

Key Activities & Accountabilities:

To offer our customers a first-class service to compliment the rest of the Stryker Corporation.

Being first contact of customers and collect all phone calls
Organizing and assigning jobs to service team together with related supervisor
Processing quotations
Processing invoices
Processing stock orders
Listing and arranging incoming and outgoing devices by cargo
Creating well organized documentation
Preparing Maintenance schedules and strictly follow up
Providing strong support to technical service team while they are in field and in repair center
Preparing necessary reports weekly, monthly, quarterly and yearly on time
Pro-actively seek methods of improving the services provided by the department
Create high standard of internal communication between “sales team, marketing team & operations team” and technical service department
You will be expected to be flexible in terms of assisting the team in times of high volumes of workload

Education:

Experience and Qualifications:

Minimum 2 years of experience
Demonstration of evidence of the following:
Involvement in the continuous improvement of the departments processes, focusing on Quality, productivity and Customer Engagement,
Active involvement in team engagement,
Accuracy and attention to detail,
Pro-active and the ability to consider the wider picture,
Being conscientious, committed, focused and professional in their work ethics,
Ability to handle numerous tasks at any given moment and to work under pressure,
Experience in managing daily workloads, continuous improvement initiatives such as process, quality, customer experience or productivity projects,
Decision Making/Judgement – Selects effective approaches to solving issues, based on available information and business objectives and escalates appropriately,
Relationship Builder – Builds and maintains relationships within the team and across the wider organization,
Excellent communication skills,
Advanced English and Turkish language skills (Spoken & Written),
Excellent knowledge of Microsoft Office (Word, Excel, Power Point),
Proactivity - Has a pro-active and independent personality, ability to manage their own workload and priorities appropriately
Strong internal drive and motivation to make a difference and add value to an organization