Senior Director of Administrative Services

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Senior Director of Administrative Services is a key strategic leadership position, providing support for Epiq’s Global Resource Support Services (GRSS) division.  This role involves establishing and executing the company's goals and strategic initiatives. It requires experience leading teams of administrative support to include document processing, admin, billing, marketing, and creative services; and a leader adept with client management who has extensive experience in analysis, trending, innovation and building and conducting strategic business reviews for clients. 

Job Responsibilities:

• Oversee strategic leadership and growth of the GRSS business.

• Work in collaboration to develop, scale, and implement document processing, administrative and billing solutions to current and prospective clients.

• Responsible for overall P&L performance of the business

• Provide strategic operations leadership and direction to ensure client deliverables are delivered within SLA guidelines.

• Preparation, presentation, and delivery of strategic business reviews to current clients.

• Develop and implement account strategies in accordance with overall business objectives and growth areas.

• Travel as needed for client or operational needs.

• The GRSS HQ is located in Phoenix. Open to candidates who may not live in Phoenix area but are available to travel to Phoenix as needed.

Required Qualifications & Characteristics

• Bachelor's Degree or equivalent experience

• Minimum of 5-10 years of outsourced operations experience with a focus on document processing, administrative and billing solutions 

• Impeccable written and verbal communication skills

• Demonstrated experience in successful client management.

• Strong understanding of the outsourced operations landscape and drivers of business growth

• Exceptional project management, follow up, planning, organizational, analytical, and decision-making skills

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.