Director of Customer Success

Director of Customer Success

Reading/Exeter/Hybrid

What it's like to work at Landmark:

At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.

Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well-being and career growth, including:

• Competitive Salary
• Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
• Annual Lifestyle Allowance: £300 to spend on an activity of your choice
• Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
• Private Health Insurance: Provided by Vitality
• Group Income Protection Scheme
• Charitable Fundraising: Matched funding for your efforts
• Cycle to Work and Gym Flex Schemes
• Internal Coaching and Mentoring: Available throughout your time with us
• Training and Career Progression: A strong focus on your development
• Family-Friendly Policies
• Free Parking

Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.

The Opportunity

The Director of Customer Success is responsible for the successful delivery of all customer contractual obligations and meeting SLAs as required. The role will lead a team of SMEs who’s function is to ensure accurate capture of customer requirements and to liaise with the internal build and delivery team to ensure timely completion to expected standards.

The role will involve:

• Taking accountability for delivery of Customers technology requirements
• Being responsible for oversight of the deliver from the team
• Being responsible for the communication of SLA performance metrics and delivery updates into each responsible program owner on the customer side
• Ensuring exceptional customer service
• You will be responsible for Solution Architects, Tech Authors, Demand Pipeline Manager and Program delivery management.
• Ensuring accurate, timely, transparent reporting into SLT on performance across all accounts.

About You

To be successful as the Director of Customer Success you will be someone who prides themselves on their Customer Success knowledge and always thrives to exceed expectations. You will have experience at Director Level as Technology/Implementation/Delivery Owner.

You will also have/be:

• Experience in leading SME teams to deliver to targets and within costs
• Experience in GIS or Solutions Architecture/Environmental Programs
• Experience with optimisation of delivery via alternative technology options
• Experience in understanding Technical requirements from customers as part of a sign off process.
• Excellent stakeholder management experience, and ability to communicate with stakeholders of all levels.

About Us

Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets and technology platforms across the sector.  We are at the forefront of innovation and thought leadership in the property industry, being a supplier of national property-related data.

This is a new role within our Solution’s business which is focused on providing Government agencies and commercial entities, larger, platform, GIS based solutions to meet environmental or climate related opportunities. The business works directly with the customer to capture requirements and provide solutions and lifecycle management as required. The business operates across multiple GTM channels.

We are proud to be an equal opportunities employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.