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Senior Support Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Canada, California (USA), United States

Offer summary

Qualifications:

Expertise in technical support or similar., Advanced problem-solving and communication skills., Familiarity with AI technologies and cloud platforms..

Key responsabilities:

Provide effective first-line customer support.
Escalate unresolved issues to engineering teams.
Collect feedback for product improvement, maintain customer relations.
Design innovative solutions for product enhancement.

Dynamo AI Scaleup https://www.dynamo.ai/

11 - 50 Employees

See more Dynamo AI offers

Job description

As a Senior Support Engineer at Dynamo AI, you will play a pivotal role in ensuring customer satisfaction post-sale by providing exceptional support services. You will collaborate closely with both our customers and engineering teams to facilitate seamless integration and effective use of our products in diverse environments. Your efforts will be crucial in identifying opportunities for enhancing the user experience, aiming to elevate customer satisfaction continuously.

Responsibilities

Deliver prompt and effective first-line support to customers facing challenges with our products or services. This includes resolving technical queries, troubleshooting complex issues, and managing incident responses.

Efficiently escalate unresolved customer issues to the appropriate engineering teams, ensuring thorough documentation and persistent follow-up to facilitate timely resolutions.

Collect critical feedback and feature requests from customers and communicate these insights effectively to the product and engineering teams to help guide product development.

Cultivate and maintain robust relationships with customers, serving as a dedicated representative of Dynamo AI to ensure ongoing customer satisfaction and loyalty.

Design and implement innovative solutions that enhance the integration and functionality of our products, continuously improving the customer experience.

Qualifications

Demonstrated expertise in technical support, customer service, or related fields, ideally within a startup setting.

Advanced problem-solving capabilities, with a proven track record of diagnosing and resolving complex technical issues efficiently.

Exceptional communication and interpersonal skills, adept at managing customer expectations and fostering positive relationships.

Strong familiarity with AI technologies, Kubernetes, and various cloud platforms such as AWS and Azure. Prior experience in these areas is highly desirable.

Ability to operate autonomously and collaboratively in a dynamic, fast-paced, cross-functional team environment.

Commitment to continuous learning and professional development in a rapidly changing technology landscape.

Dynamo AI is committed to maintaining compliance with all applicable local and state laws regarding job listings and salary transparency. This includes adhering to specific regulations that mandate the disclosure of salary ranges in job postings or upon request during the hiring process. We strive to ensure our practices promote fairness, equity, and transparency for all candidates.

Salary for this position may vary based on several factors, including the candidate's experience, expertise, and the geographic location of the role. Compensation is determined to ensure competitiveness and equity, reflecting the cost of living in different regions and the specific skills and qualifications of the candidate.