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MHLS Advisor (Seasonal)

work from home - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Costa Rica

Offer summary

Qualifications:

6+ months HR and customer service experience, Fluency in Spanish, English, knowledge of Microsoft Office.

Key responsabilities:

  • Receive and log HR queries, resolve them
  • Communicate clearly with employees to solve issues
  • Identify process gaps for service improvement
  • Collaborate with the team to seek feedback
Amazon logo
Amazon Online Marketplace and E-commerce Large https://www.aboutamazon.com/
10001 Employees
HQ: Prague
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
See more Amazon offers

Job description

Description

At Amazon, we believe that every day is still day one.

It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

Join the HR team for Regional Shared Services, which supports Amazon across certain EMEA and LATAM countries. Our team provides a multi-language capability to internal customers, and is looking for HR Contact Center Associates with Spanish and English to join the Shared Services Center. Reporting to an MHLS Team Manager, the teams act as the first point of contact for employees and managers via phone, email, and the internal case management system by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding, and terminations, as well as processing absence reporting requests.

Responsibilities

  • Receive HR queries in Spanish and English via phone, email, or other communication channels and log contacts into the shared service case management system.
  • Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures, and escalate where these cannot be resolved.
  • Take ownership of employee contacts, ensuring that each contact is accepted and resolved with a high degree of customer focus.
  • Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
  • Communicate effectively, both verbally and in written form, with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
  • Be part of a team that actively seeks employee feedback to improve levels of service.

What We Offer

  • Shift working patterns
  • Employee referral program bonus
  • Life insurance
  • Medical care
  • Amazon Discount Code
  • Possible internal and/or international growth

Basic Qualifications

  • 6+ months of human resources experience
  • 6+ months of customer service experience
  • 6+ months of Microsoft Office products and applications experience
  • High school or equivalent
  • Experience in confidential environments
  • Speak, write, and read fluently in Spanish
  • Speak, write, and read fluently in English

Preferred Qualifications

  • Knowledge of Microsoft Office products and applications (especially Excel)
  • Speak, write, and read fluently in French


Company - Amazon Support Services Costa Rica SRL

Job ID: A2690521

Required profile

Experience

Industry :
Online Marketplace and E-commerce
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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