Company overview:
Namesco Limited (names.co.uk) is one of the UK's biggest domain name and hosting providers. Domain names and web hosting are our specialities, but we also provide everything else needed to run a booming online business.
Since 2019, we have been part of team.blue, a European group of brands enabling entrepreneurs to succeed online. As a group, we operate across 15 countries, manage over 1.9 million domains, host more than 650,000 websites, and provide 2 million email accounts to our customers.
Why choose names.co.uk?
We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:
- A diverse and inclusive culture.
- Access to flexible working opportunities.
- A relaxed, collaborative atmosphere.
- Motivational, coach-style leadership.
- Employee perks, including an enhanced holiday scheme and a birthday bonus.
What we do
We make succeeding online as easy as it can be for our customers. We:
- Provide award-winning IT services.
- Keep our products accessible and competitive.
- Offer a diverse range of products to allow customers to grow.
- Are customer-obsessed, offering multi-channel exceptional support.
Our values
The five characteristics that drive our behaviours and the heart of our business culture.
- We put our customers at the heart of everything we do.
- We’re stronger together and we trust each other to do the right thing.
- We tell it like it is, and keep doors and mind open.
- We treat each other with respect and regard.
- We’re always thinking ’what’s next?
Job Description
On a day-to-day basis, you will manage the infrastructure that delivers the self managed & managed services to our customers in our server brands based in the UK.
You should have at least 8-10 years of experience in an IT Systems role (5 years as a Linux/Windows senior administrator/engineer within the ISP industry).
In performing your duties, you will always be expected to use your best endeavours to promote and maintain the company's interests and reputation.
This role is either completely remote (UK-based only), or working from our Worcester or Reading offices.
Key responsibilities
- Supporting existing platforms, ensuring optimal operation and uptimes of systems and services
- Design and deploy new customer and product solutions.
- Document solutions and builds to provide a knowledgebase to other administrators.
- Resolve escalated issues, sharing with and coaching other departmental staff.
- Liaise with customers to ensure the smooth running of systems and roadmap future requirements.
- Implement and maintain effective monitoring of systems and services.
- Join the on-call rota to provide out-of-hours support.
- Occasional travel to various offices and data centres.
Required skills and experience:
- Very strong IT skills in an Internet environment.
- Strong Windows Server administration skills in a hosting environment.
- Strong experience involving SQL systems admin, specifically MSSQL Server MySQL/MariaDB.
- Experience with Dell server hardware.
- Experience with common web platforms (Umbraco/Magento/WordPress) and their setup/operation.
- Familiarity with backup solutions (Veeam/R1soft/Acronis).
- Experience with load balancing and HA platforms (DB replication/load balancing).
- Knowledge and experience with at least one shell scripting language (I.e. bash, PowerShell etc).
- Knowledge and experience with configuration management tooling (I.e., Chef, Ansible, Puppet, Salt etc).
- Experience with handling security issues and access control mechanisms.
- Experience with change management and configuration policies.
Key Competencies
- Resilient with the ability to problem-solve at peace.
- Excellent written and verbal communication skills.
- Flexible team-focused thinking.
- Self-motivation and time-management.
- Attention to detail.
- Decision making.
- Bringing innovation to problem-solving.
- Ownership of delivering solutions and resolving issues
Desirable competencies
- Coordinating projects.
- Developing others.
- Ability to work well under pressure.
- Project management.
Working Hours:
Your usual work hours will be from 8 a.m. to 8 p.m. working in a team, Monday to Friday inclusive over two differing shifts. However, these may be subject to alteration by the dictates of the business.
Right to work
At any stage please be prepared to provide proof of eligibility to work in the UK.
Unfortunately, we are unable to support Sponsorship Visas.
