CRM & BDR Internship

Smatched is a fast-growing startup that revolutionizes the way non-profits secure donations.

Users donate through microtransactions by participating in quick surveys. Smatched started in 2021 with its own App and has now expanded to serve non-profits

Tasks

As a CRM & BDR intern, you will be responsible for overseeing our Customer Relationship Management (CRM) systems, Apollo and Close, to ensure optimal performance, data integrity and lead generation at scale. You will play a critical role in managing the CRM infrastructure, supporting sales and marketing strategies, and providing actionable insights to drive business growth.

Responsibilities:

• Create automations that drive lead generation at scale
• Develop and implement CRM strategies to support sales and marketing objectives, focusing on maximizing efficiency and capitalizing on the full features and benefits of the CRM systems (Apollo and Close).
• Ensure CRM database integrity by monitoring data quality, implementing best practices for data management, and conducting regular audits.
• Train and support team members on the effective use of Apollo and Close, including customizing dashboards, reports, and workflows to meet departmental needs.
• Design and execute targeted campaigns, track performance, and adjust strategies based on data analysis.
• Manage CRM integrations with other business tools and platforms, ensuring seamless data flow and maintaining system compatibility.
• Serve as the primary contact for CRM vendors, handling all negotiations, troubleshooting, and system updates.
• Monitor and report on CRM metrics, providing insights into sales performance, customer engagement, and campaign effectiveness.
• Stay updated on CRM trends, tools, and best practices, continuously seeking opportunities to improve our CRM ecosystem and drive innovation.
  
  
  

Requirements

Requirements:

• Proven track record of implementing successful CRM strategies that drive business growth.
• Strong analytical skills, with the ability to translate complex data into actionable insights.
• Excellent training and communication skills, capable of effectively guiding team members on CRM best practices.
• Experience with CRM integrations and managing vendor relationships.
• Detail-oriented with strong organizational and project management skills.
• Ability to work collaboratively across teams and with all levels of management.
  
  
  

Benefits

Hands-on experience: As an intern at a fast-growing startup, you will have the opportunity to work closely with the customer service team and gain hands-on experience in a real-world setting.

• Learning opportunities: You will learn about the latest customer service trends and technologies, and gain a deeper understanding of how to provide exceptional customer service.
• Networking: You will have the opportunity to network with other interns and professionals in the customer service industry, which can lead to future job opportunities.
• Flexibility: Offering flexible schedules, which can be beneficial for students or those with other commitments.
• Impact: You will have the opportunity to make a real impact on the company's customer service efforts and contribute to its growth and success.
• Career growth: Offering intern-to-hire programs, which can lead to full-time job opportunities after the internship is completed.
• Entrepreneurial experience: Working at a startup can give you a taste of what it's like to work in an entrepreneurial environment, where you will be able to see the direct impact of your work.
• Mentorship: You will be mentored by experienced professionals in the customer service field, providing you with valuable guidance and advice to help you succeed in your career.
  
  
  

If you are passionate about business development and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity. We look forward to receiving your application and learning more about your qualifications for this exciting internship opportunity.