Project Manager (US Remote)

About IntelePeer.ai

IntelePeer Cloud Communications helps customers communicate better, faster and smarter, through its Communications Automation Platform. Our low- and no-code solutions provide customers with simple, easy-to-use tools that can be utilized by anyone. Powering automation through AI and analytics, IntelePeer provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure.

Key Responsibilities

What we are looking for:

• Customer Interaction: Serve as the primary point of contact for customers throughout the project lifecycle. Understand and translate customer needs into actionable project plans.
• Project Planning and Execution: Develop detailed project plans that outline specific processes and timelines for implementation. Ensure projects are delivered on-time, within scope, and within budget.
• Collaboration with Cross-Functional Teams: Work closely with sales, engineering, and product teams to align project objectives with company goals. Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Solution Customization and Optimization: Leverage Intelepeer's offerings to create customized solutions for clients. Continuously assess and adjust as necessary to ensure the project meets or exceeds performance metrics.
• Risk Management: Identify and mitigate potential risks throughout the project lifecycle. Implement risk management strategies to minimize project delays and cost overruns.
• Reporting and Documentation: Maintain comprehensive project documentation and provide regular updates to stakeholders on progress, challenges, and outcomes.
• Continuous Improvement: Collect feedback from clients post-implementation to ensure customer satisfaction and to drive continuous improvement in our service delivery.
  
  

Qualifications

• Proven working experience in project management, preferably in technology or AI-driven environments.
• Excellent client-facing and internal communication skills.
• Ability to manage complex projects and multi-task effectively.
• Excellent written and verbal communication skills.
• Working knowledge of SmartSheets, Jira and other PM tools.
• Strong problem-solving skills and willingness to think outside the box for innovative solutions.
• Bachelor's degree in Computer Science, Business, or a related field. PMP certification is a plus.
  
  

Why You'll Love It Here

• Unlimited Paid Time Off
• Paid Holidays
• Competitive medical, dental & vision insurance for employees and their dependents
• 401K Retirement Plan
• Stock Options
• Company-paid life insurance, voluntary short-term and voluntary long-term disability
• Health & Flexible Savings Accounts
• Cellphone, gym, and internet reimbursement
• Paid Parental Leave
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Free snacks (Denver, and or Fort Lauderdale)
• Fun events (virtual and in-person)
  
  

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For California residents only: Please refer to the link below for IntelePeer’s Applicant CCPA Privacy Notice. https://intelepeer.com/privacy/intelepeer-california-applicant-privacy-notice/

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