Technical Support Engineer Specialist

GENERAL DUTIES & RESPONSIBILITIES Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. EDUCATION REQUIREMENTS GENERAL KNOWLEDGE, SKILLS & ABILITIES FIS JOB LEVEL DESCRIPTION Expert level role individual contributor role. Highly experienced professional with broad experience and unique knowledge. Able to act independently to resolve highly complex problems. Is regarded as a leader and expert in their field. May coordinate and guide the work of others. Barriers to entry, senior management review required.

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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