Offer summary
Qualifications:
3+ yrs Technical Support exp, Bachelor's degree in BSCS or equivalent, Experience with Internet Security and Networking Technologies, Experience with Linux and Unix operating systems, Excellent communication and problem-solving skills.Key responsabilities:
- Handle level 2-3 support cases
- Analyze support case trends and customer requirements
- Mentor Level 1 Engineers
- Contribute to Imperva knowledge base
- Stay updated on latest technologies