Customer Service Specialist (DE)

Your mission: provide exceptional customer experience. You will deliver world-class service to customers accurately, efficiently, with empathy.

What you will be working on:

• Addressing customer inquiries and resolving issues efficiently.
• Providing accurate responses through phone, email, and live chat.
• Escalating unresolved issues to the appropriate teams.
• Documenting all customer interactions according to standard procedures.
• Ensuring professional handling of all contacts based on client quality guidelines.
• Adhering to protocols, KPIs, and company policies.