Offer summary
Qualifications:
Bachelor or Diploma in Communications, International Business Management or related field with 1 year experience in customer service/support., Fluent in Japanese and English. Proficiency in additional languages is a plus..
Key responsabilities:
- Provide support via phone, email, chat to enhance customer experience.
- Understand EcoVadis platform for quality assistance, continuous learning required.
- Communicate industry best practices and product evolution to ensure customer success.
- Capture insights, report and contribute to bridge gaps between customer expectations.