Offer summary

Qualifications:

2-3 years scheduling experience in healthcare setting, Strong attention to detail and organizational skills.

Key responsabilities:

Match caregivers with clients

Create personalized schedules and communicate changes professionally

Schedule patient home visits according to care plans

Maintain current employee schedules and update database

Handle inbound/outbound calls and provide timely responses

Welcome to Ista Solutions, your go-to remote staffing solutions provider. We understand the challenges businesses face when managing their workflows and finding the right people to execute their vision. That's why we exist—to be your dedicated partner in growth. Here are some reasons why our services are a must-have for your business: -We provide tailor-made workflow solutions that cater to your unique business requirements, helping you streamline your operations, reduce the turnaround time, and maximize efficiency. -Our agents are skilled, experienced, and solely focused on your company. They are trained to deliver outstanding results while working closely with your team and adhering to your company's culture. -We leverage our global resources to provide comprehensive support for your business, including technical assistance, billing services, and recruitment. This way, you can focus on growing your business while we take care of the back-end operations. At Ista Solutions, we believe in the power of building strong relationships with our clients. We strive to be your long-term partner in success, providing ongoing support and guidance to help you navigate through any challenges that may arise. We understand the importance of transparency and honesty in business. That's why we pride ourselves on being open, ethical, and straightforward in all our client interactions. Without Ista, healthcare companies commonly face: -Overburdened workforce -Increased demand for productivity -The need to reduce operational costs -The lack of specialized expertise in-house -Difficulty finding reliable remote staff We know that these problems can have a big effect on the growth and success of your business, which is why we're here to offer you complete remote staffing solutions. Whether you need customer service support, technical assistance, or a team of virtual assistants, we have the expertise to help you achieve your business goals.

Job description

ISTA Personnel Solutions, an outsourcing/offshoring company, is in search of a highly organized and detail-orientated Scheduling Coordinator to join our team in South Africa. We're looking for a team player who is ready to contribute to our mission!

In this vital role, you will be responsible for coordinating all aspects of scheduling for clients and caregivers. If you are passionate about helping others and thrive in a fast-paced environment, we invite you apply.

Work Hours: This role requires you to work US based hours (EST) (15h00 - 24h00 SAST).

Requirements

Key Responsibilities:

Matching up caregivers with appropriate clients.

Create personalized schedules and tackle calendar changes.
Communicate with clients and caregivers.
Schedules patient home visits according to their plan of care and staff accessibility.
Create, edit, and disseminate daily patient schedules accordingly.
Maintains current employee schedules and updates appropriate database as directed.

Responsible for both inbound and outbound calls, handling calls professionally and providing a timely response.
Discern patient services required, as outlined in agreements, urgent requests, and care plans.
Keeps manager informed of reported changes in patient’s condition or staffing shortages or delays.
Documents communication with patients, family, and staff members in the electronic record.
Ensures confidentiality of patient care information and documentation.
Recognizes and responds to department needs appropriately.
Recognize and communicate trends or problems to management.

Skills:

2-3 years of proven experience in scheduling and coordination, preferably within a healthcare or home care setting.
Exceptional organizational, communication, and problem-solving skills are essential. Must be able to prioritize and multi-task in a fast-paced environment.
Strong attention to detail.
Organized.
Empathetic and excellent communication skills.
Solutions oriented.
Must be proficient in Microsoft Office.

Additional Information:

Work Environment: This is a remote role supporting facilities in the US, requiring effective communication and collaboration with healthcare professionals.
Work Hours: This role requires you to work US based hours (EST) (15h00 - 24h00 SAST).

If you are not contacted within 14 working days, please consider your application unsuccessful.

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