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Assistant Claims Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Hong Kong

Offer summary

Qualifications:

Degree holder or above, Minimum of 4 years working experience in general insurance, business analysis, IT, or management.

Key responsabilities:

Ensure claims turnaround time meets service standard
Handle complex claims, coach staff, deliver projects, data analysis, cross-departmental communication

OneDegree Insurance SME https://www.onedegree.hk/

51 - 200 Employees

See more OneDegree offers

Job description

Assistant Claims Manager

OneDegree is an InsurTech company, with a virtual insurer license granted by the Hong Kong Insurance Authority in 2020 Since then, we have grown quickly into the leading Hong Kong virtual insurer with an ambition to bring consumers a seamless and instant insurance and claim experience through technology. We currently offer multi-line digital insurance products, including pet, medical, fire and home insurance for individuals, and cyber security and digital asset insurance for enterprise businesses.

Want to join us and make a change? We are looking for a Assistant Claims Manager in building great General Insurance (for personal lines) and Health Insurance products that protect our customers and their loved ones!

If you love building winning products, come and join our team!

What you will be doing:

Ensure claims turnaround time meets service standard.
Handle complex claims with minimum supervision.
Coach staff for claims service quality.
Actively deliver claims related projects to streamline workflow and process.
Cross-departmental communication, including claim service quality and related disputes handling.
Assist claims data analysis and reporting.

What we are looking for:

Degree holder or above.
Minimum of 4 years of working experience, with specific exposure in general insurance, business analysis, IT, or management.
Proficiency in Microsoft Word and Excel; experience in data analytics is highly preferred.
Proactive attitude demonstrates open-minded thinking, welcoming new ideas and diverse perspectives.
Strong team player, able to collaborate effectively with colleagues across different departments.
Strong knowledge of legal and insurance claims process.
Excellent command of written and spoken English and Chinese is a must.
Good communication and interpersonal skills.