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Global Customer Service Executive Japanese (Remote Working)

Remote:

Full Remote

Contract:

Full time

Work from:

Thailand

Offer summary

Qualifications:

Knowledge of call center operations, Strong leadership and analytical skills, Organizational skills and computer proficiency, Excellent communication in English and Japanese.

Key responsabilities:

Manage team duties and responses
Monitor service consistency and performance
Support customer experience and resolution
Assist with administration and coordinate departments

Laguna Phuket Hospitality: Hotels, Restaurants & Leisure Large https://www.lagunaphuket.com/

1001 - 5000 Employees

See more Laguna Phuket offers

Job description

Key Responsibilities

Reinforce and coverage of officers daily inbound and outbound duties from all
channels.
Manage and assist in response to online requests.
Monitor and coach junior staffs to drive service consistency.
Ensure the consistency of using proper call answering, greeting & MS call script.
Execute and monitor Outbound duties carried out by the team.
Provide support to customer experience and suggest resolution
Provide administration assistance and coordinate with relevant departments for customer and enrollment process

Qualifications

Strong knowledge of call center operation and performance management
Strong leadership, customer-focused and analytical skills
Strong organizational skill
Strong computer skills and ability to learn new programs quickly.
Excellent coordination, communication, and interpersonal skill
Excellent command of written, verbal skills in English and Japanese, additional language skill is an advantage.
Able to handle demanding workload.
To be goal-oriented and flexible in accepting new assignments & project.
Proactive mindset and be outspoken and energetic.