Account Manager

Account Manager

Location: Canada or USA Remote

Permanent, Direct Hire

Division Profile:  https://enspireforenterprise.com/

Company

Enspire for Enterprise has over 15 yrs of experience enabling multi-location businesses, franchise businesses, and small- and medium-sized businesses  achieve their goals through tailored digital marketing solutions backed by unmatched customer service. Our model allows us to act as an extension of your in-house marketing team, seamlessly partnering with you to build your brand and grow your business.

Position Summary

The Account Manager within the Client Services Department is a strategic liaison with franchise clients. This role provides customer support through digital marketing expertise. This role is focused on developing and improving customer’s marketing strategies, analyzing performing and working closely with client leadership and partnering with Sales, Product Performance, and Client Services teams.

Job Responsibilities:

• Maintain and grow client relationships for a sizeable book of business in a wide variety of segments

• Identify strategic opportunities to increase revenue within dedicated book of business

• Make budget recommendations to increase overall client revenue potential

• Maintain and update monthly billing for franchise locations and assists with corporate level billing.

• Provide consultation on the development and improvement of clients’ marketing strategies via phone and email

• Recognize strengths and weaknesses with clients’ current marketing strategies and make recommendations for improvements

• Analyze client website landscape architecture and make recommendations for optimal performance (i.e. click through rate and conversation rate)

• Create and diagnose client performance reports and present to client CEOs, CMOs, and other client stakeholders

• Ensure customer satisfaction by meeting service level agreements (SLAs) to provide timely response and resolution

• Keep abreast of latest industry products, services, information and trends

• Consistently partner with Sales, Product Performance, and Client Services teams to ensure highest level of client satisfaction

• Act as lead Consultant on Top Revenue Relationships. Work directly with CSD to align on Relationship goals, provide network feedback and lead monthly relationship roundtables.

• Demonstrate ability to lead network trainings

• Ability to handle network performance issues and escalations

• Other duties as assigned

Qualifications [Minimum required Education and Experience]:

• Proficiency in client CRM systems

• Proficiency in Tableau, Sales Force, Service Cloud, Live Ops, and Smartsheet preferred

• Exceptionally organized self-starter who can work independently, execute quickly and move to the next task

• Strong interpersonal written and verbal communication skills

• Online marketing industry experience in an agency style company preferred

• 2-3 years of experience managing client relationships within a high-volume environment

• Certified Google Advertising Professional is preferred

• Bachelor’s degree preferred with a Marketing concentration

• Digital marketing expertise with the paid search and organic landscape

• Proficiency in Excel, Powerpoint, Word, and required business tools

• Proficiency in Jira, PowerBi, Service Cloud, Live Ops, and Smartsheet preferred

Enterprise Online

Exempt

The estimated base salary range for this role in the United States is $48,000.00 - $72,000.00 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.

Not Applicable

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.

NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.

#Enterprise Online