Who we are:
At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever.
We focus on bringing high quality, accessible and value-based effective tech-enabled care to those with Addiction Disorders, especially those in communities for whom traditional care has been found lacking. We provide evidence-based, scalable, holistic healthcare while working alongside community-based organizations to ensure that our care is accessible, non-punitive and responsive to our communities. We build trusted relationships and healing spaces to nourish Belonging, Love, and Purpose.
Are you passionate about making a positive impact on people's lives? Do you want to be part of a groundbreaking team that is transforming the field of substance use disorder treatment? If so, we have an exciting opportunity for you!
The role:
We are seeking an experienced Clinical Scheduler to support our growing medical and behavioral health providers optimize their time, while achieving our mission to serve as many people as possible to heal from addiction. This is a full-time, remote position with a rapidly growing organization.
As an ideal candidate, you are very organized and can coordinate many schedules. You enjoy working closely with supportive and friendly medical and behavioral health teams and learning how they each best communicate their needs..
What you will do:
- The Clinical Scheduler is responsible for the online scheduling of medical and behavioral health professionals at Better Life Partners.
- Maintains multiple computer applications for scheduling and availability of medical and behavioral health providers
- Collaborates/communicates with Member Services and Operations Team which relies on scheduling on a daily basis
- Responsible for resourcing any discrepancies on scheduling procedures
- Ensures all communications are timely and provide complete details
- Provides clinical staff with information pertaining to encounters as well as answering questions
- Logs schedule data and ensures it is entered accurately
- Updates various teams with revisions
- Acts as liaison to with internal departments and external resources and agencies
- May set priorities and organize work within general guidelines
- Seeks assistance when confronted with difficult and/or unpredictable situations
You are a good fit if you have:
- High School diploma or GED required
- 3-5 years related work experience required
- Experience with computer systems required, including web based applications and some Microsoft Office or Google applications which may include Outlook, Word, Excel, PowerPoint
- Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation
- Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents
- Independence of Action: Ability to follow precedents and procedures
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving
- Ability to remain calm in stressful situations
This position is remote (work from home) with expectation of attending team meetings quarterly. Candidates must reside in one of the following states:
Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, or Connecticut
Work from home requirements:
- Must have internet service with minimum upload/download ability.
- Company will provide equipment (laptop, monitor, keyboard, mouse and headset) plus a remote work stipend.
- Must have a quiet space to speak to members with minimal background noise.
- Must understand the importance of protected health information and ensure any data/information is not visible to others.
This is a full-time, non-exempt (hourly) position. The starting range for this position is $20.22 - $25.16 per hour + equity + benefits. The final compensation package is influenced by various factors such as experience, education, degrees earned, market data, and business requirements.
We offer: - A Competitive salary and benefits package including:
- Employee stock options for all full time employees;
- Health insurance, dental and vision coverage;
- Paid time off, sick and wellness days;
- Employer-paid life insurance and long term disability coverage;
- Professional and educational reimbursements;
- Remote work stipend; and
- 401(k) retirement plan with an employer match.
- An environment that will challenge and engage you, supporting you to develop and grow professionally and personally.
- A collaborative and supportive work environment that will value family life, diversity, equity and inclusion.
- The chance to make a significant positive impact on the lives of the millions of people who otherwise might not have access to life-saving care.
At Better Life Partners, we believe our work directly correlates to the diverse perspectives of our team. Better Life Partners celebrates inclusion and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, physical or mental disability, marital or parental status, military or veteran status, or any other protected classification. Persons of color, women, LGBTQIA candidates, veterans and individuals with disabilities are encouraged to apply. Better Life Partners prides itself on being a recovery-friendly workplace.
