We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
Job Summary: We are seeking a detail-oriented and accurate General Accounting Specialist to join our fast-paced call center environment. You will be responsible for providing exceptional customer service while processing financial transactions, maintaining accurate accounting records, and resolving customer inquiries related to general accounting matters.
Job Responsibilities:Handle inquiries via phone and email, specifically addressing issues related to invoices, payments, statements, and account balancesProcess a high volume of accounting transactions efficiently and accurately, including accounts payable, accounts receivable, and general ledger entriesFollow directions on method and processes of account reconciliations, trouble-shooting and escalating issues as neededRespond to customer emails and calls in a courteous, professional, and timely mannerReconcile bank statements and identify discrepanciesPrepare and maintain accurate accounting reports and documentationOwn account reconciliations during the month-end closing proceduresEnsure adherence to Generally Accepted Accounting Principles (GAAP) and internal accounting controlsStay up-to-date on company policies and procedures related to accounting practicesAdhere to company policies and proceduresMeet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborate with other departments as needed Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all timesPerform other duties as assignedMinimum Qualifications:Associate's degree in Accounting or a related field, or equivalent experience2 years of experience in a general accounting roleStrong understanding of accounting principles and practices, including accounts payable, accounts receivable, and general ledgerProficient in Microsoft Office Suite (Excel, Word, Outlook)Excellent data entry and mathematical skillsStrong attention to detail and accuracyExcellent communication and interpersonal skillsAbility to work effectively in a fast-paced, deadline-driven environmentExperience with accounting software (e.g., QuickBooks, SAP) is a plusCore Competencies:Accounting PrinciplesAccounts PayableAccounts ReceivableGeneral LedgerCustomer ServiceCall Center OperationsData EntryAccuracyAttention to DetailCommunication SkillsInterpersonal SkillsProblem-Solving SkillsTime ManagementNinja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
