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Portuguese CS Agent at Medier Agency

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Cyprus

Offer summary

Qualifications:

Excellent written and verbal Brazilian Portuguese and English skills, Analytical skills, Experience working with customer support.

Key responsabilities:

  • Communication with customers through online-chats, e-mails
  • Maintain prompt and empathetic attitude toward customers
  • Acknowledge and resolve customers’ complaints
  • Knowing our products inside and out to answer questions
  • Ensure customer satisfaction and provide professional support
Medier Agency logo
Medier Agency Marketing & Advertising SME https://www.medieragency.com/
51 - 200 Employees
About Medier Agency
Medier is more than just a marketing agency. We're your dedicated creative marketing partner. We consider ourselves on a holistic, data-driven approach, covering the entire spectrum of the marketing landscape. With expertise in digital and social media, PR, event management, influencer collaborations, and network engagement, we craft visionary campaigns tailored precisely to our client's unique needs. Medier is a team of diverse marketers, brand storytellers, experienced media buyers, and international partners. Guided by award-winning specialists, our agency synthesizes innovation, passion, and deep expertise. Join us to reshape the landscape of marketing.
See more Medier Agency offers

Job description

WeDoSupport is growing tremendously and we continue to conquer new countries! Now we're looking for Portuguese Customer Support to join our team and make his own contribution to our products.


✅Main duties and responsibilities:
✔️Communication with customers through online-chats, e-mails
✔️Maintain prompt and empathetic attitude toward customers 
✔️Acknowledge and resolve customers’ complaints
✔️Knowing our products inside and out so you can answer the questions
✔️Ensure the satisfaction of the customer and provide professional support for customers


✅Experience and qualifications:
✔️Excellent written and verbal Brazilian Portuguese and English skills
✔️Analytical skills
✔️Ability to work in multitasking environment
✔️Experience working with customer support would be a plus.


✅What we offer:
✔️Working in a dynamic European company
✔️Flexible work hours
✔️Ability of career and professional growth within the company
✔️Corporate events, teambuildings
✔️Young and friendly team

⏰ Full-time, in-house, standard business hours (shifts). 
💵 Competitive salary

Required profile

Experience

Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Customer Requirements AnalysisSage 100 ERPPayroll AdministrationSage ERPStandard SQLNested Queries

Other Skills

  • Ability To Meet Deadlines
  • Verbal Communication Skills
  • Microsoft Excel
  • Analytical Skills
Are you interested?

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