Manager, Software Quality Engineering at Airlines Reporting Corporation (ARC)

About The Role::

It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

ARC is looking for a Manager, Software Quality Engineering to join the team! As a Manager, Software Quality Engineering, you will provide customized design of multifactor authentication (MFA) integration with products, systems, devices, and networks. Improve and support ARC’s automated identity authentication and access management (AAM) system and related processes by understanding business requirements and keeping updated on environmental and system changes.

1. Successfully lead a technical QA Engineering team with a strong sense of quality ownership. Participate actively in the continual improvement efforts of the SDLC. Build and maintain a test automation framework and process. Coordinate automated testing across multiple projects, devices, browsers and environments. Identify improvements, provide support, and ensure adherence to quality automation standards. Maintain required automated test documentation and reporting. Oversee work in cross-functional teams with development and collaborate with all project team members in a productive way.
2. Participate on cross-functional teams / multi-site meetings and initiatives; ensure the interdepartmental integration of the automation function in software test planning. Provide expertise on feasibility of functionality and testability of ideas and requirements. Coordination of automated testing across multiple projects and environments, streamline for efficiency and minimize redundancy. Reduce the risk of defects and provide in-depth root cause analysis.
3. Work with Development teams to stand up and maintain DevOps practices. Exercises good judgement in selecting methods, techniques, and evaluation criteria for obtaining solutions.
4. Review the automation strategy and scripts to ensure they meet project goals. Review scripts that meet the project goals and department strategies.
5. Look to improve the testing framework by creating and modifying functions. Recommend automation process improvements as needed. Define and maintain automation standards. Ensure team members adhere to standards.
6. Provide automated testing baseline and LOE’s for more complex projects and changes, as determined by project needs. Breakdown LOE and allocate to testing tasks as input to project plan. Approve QA change requests that are accurate and follow processes while ensuring they are clearly stated and approved in a timely manner.

• At least 7 years of experience as a Software Quality Analyst and/or Engineer
• 1-3 years of supervisory experience, including leading large, complex projects and/or automation initiatives
• Experience in QA tool administration. I.e., Application Lifecycle management, TestRail, JIRA and/or Confluence
• Experience in automated frameworks and metrics
• Experience in Data verification and reports testing, i.e. Jasper, Tableau
• Experience in Data ETL and Enterprise Data Warehouses, i.e. Talend, Snowflake
• Experience in DevOps and Test-Driven Development
• Experience testing in a Cloud environment, preferably AWS.
• Experience in both functional and performance automated testing
• Experience with programming; coding in C, C++, Java, JavaScript and HTML5 preferred.
• Expert knowledge of quality assurance methodologies and automated testing tools. I.e., Selenium, Jenkins
• Familiar with Windows, UNIX and/or Linux environments
• Experience working in a fast-paced web application development environment.
• Excellent problem-solving skills and providing process improvements.
• Certification in agile development methodology preferred.
• Strong sense of ownership and drive high results.
• Very strong communication and interpersonal skills
• Highly developed tactical and strategic skills

PM21

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
• Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
• ARC offers WorkFlex. WorkFlex is ARC’s hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. We’ve designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success.
• We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
• By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply