Mental Health Consultant - Acute Care Coordinator PLUS $1500 Hiring Incentive

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

Department:

Job Type:

Exemption Status:

Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

THIS WORK MATTERS!

**This recruitment will be used to fill multiple positions with routine telework, including regular, swing and graveyard shifts. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other states. Please indicate in your cover letter which shift(s) you are interested in.

Currently available shifts:

• Position #746181 (Swing shift with $1.00/hr premium): Wednesday-Friday and alternating Saturdays, 5:00PM-3:30AM

This recruitment will be open until filled. Applicants will be reviewed weekly starting 8/14/24.**

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment.  At the Multnomah County Health Department, we are all inspired by the mission. We work with communities to advance health equity, protect the most vulnerable, prompt health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. 

We’re seeking social workers and mental health professionals to join our team as a Mental Health Consultant - Acute Care Coordinator . 

As a newly hired Mental Health Consultant - Acute Care Coordinator, you will receive a one-time New Hire Recruitment and Retention Incentive payment of $1500 on your first paycheck. The incentive will be prorated based on the position’s FTE (full time equivalent) status and is applicable to regular positions only. On-call and limited duration positions are not eligible.

The Multnomah County Behavioral Health Call Center is a 24-hour, continuous crisis operation that constitutes the hub of mental health services for all residents of Multnomah County and Washington County. The vast majority of services are provided via telephone with approximately 75,000 calls received per year. 

All ACCs answer and triage multiple distinct telephone lines that ring into the Call Center, 24 hours a day, 7 days a week, 365 days a year including:

1)  Multnomah County Crisis Line

2)  911 transfer line 

3)  EASA Referral Line

4)  Emergency Line (major event communication, e.g. terrorist attack, major earthquake, etc.)

5)  Washington County Crisis Line

6)  Clackamas County Crisis and Support Line (after hours and weekends)

7)  Mental Health Referral Line, The CATC/Respite referral line, and the 911 transfer line for Multnomah and Washington Counties.

As the Mental Health Consultant - Acute Care Coordinator, duties include:

Crisis Intervention 

• Crisis intervention including risk assessment of clients who may be involved in potentially life threatening situations. 

• Facilitate access to emergency and crisis services for clients as needed, including coordination with 911, mobile outreach, and UWIC/Hawthorn. 

• These functions require the extensive use of computer and phone technology, managing multiple computer screens and programs simultaneously, making rapid clinical decisions, adhering to complex policies and procedures, and concurrent documentation, while attending to a caller on the phone. Touch-typing without looking at one’s fingers is also required.

Short-Term Case Coordination

• Provide short-term case coordination and follow up for callers with urgent and/or complex needs, including those with specialized health-care needs to ensure that needs are appropriately and adequately addressed by service providers.

• Service providers may include community corrections agencies, police, drug and alcohol treatment providers, other mental health providers, hospital emergency departments, and residential facilities. 

• Services provided may include Care coordination services on an interim basis and follow up contact to ensure service appropriateness.

Documentation

• Document all member/provider/community contacts and clinical reviews, including symptoms, interventions, goals and plan for next review. 

• Documentation is done in an electronic database. Documentation may also include uploading crisis alerts received by community providers, upload police reports and provide special requested outreach to clients.

Care Coordination

• Work as a supportive member is a team environment. 

• Assist other clinicians as needed in terms of immediate crisis support such as calling 911 for another clinician while the clinician remains on the phone with the client. 

• Provide information and directive support to fellow clinicians as needed regarding resources for clients and clarification of policies and procedures. 

• Participate in monthly staff meetings and peer supervision.

**Note: The eligible list created from this recruitment may be used to fill future regular, limited duration, temporary, on-call, full or part-time assignments within the department.**

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Required Minimum Qualifications:

Education/Certification: Must meet the standards of Qualified Mental Health Professional - (QMHP - R) with the Mental Health & Addiction Certification Board of Oregon (MHACBO) - more information can be found at MHACBO website, current QMHP - R, and/or licensed Board of Oregon (LPC, LCSW, PHD, etc.)

• Graduate degree in psychology or

• Graduate degree in social work or counseling or

• Graduate degree in a behavioral science field
   

Other:  

• This position requires a Background Investigation, which may include being fingerprinted. 

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Preferred Qualifications/Transferable Skills: 

• Respect and appreciation for ethnic and cultural diversity.

• Ability to apply an equity, intersectional and anti-racist lens. 

• Understands cultural, racial and ethnic factors, including systemic advantage or disadvantage; acculturation, intergenerational immigrant family challenges, effects of trauma during immigration, war, separation from family and/or primary supports, detention, refugee camps, etc.; generational trauma, and any factors related to non-dominant culture affecting mental health and treatment. 

• Ability to provide information/referrals to community mental health providers.

• Crisis intervention, including risk assessment of clients who may be involved in potentially life threatening situations.

• Advanced skills in managing sensitive information and ability to support the community.

• Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity.

• Ability to exercise good judgment, diplomacy, and tact in dealing with sensitive, complex, confidential information and situations, in addition to acting professionally, and empathically, with individuals, internal/external partners and communities. 

SCREENING & EVALUATION:

REQUIRED: 

The Application Packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. 

1. A completed online application.

2. An uploaded Resume demonstrating you meeting minimum qualifications; AND

3. An uploaded Cover Letter that expands on your resume, addressing why you are interested in this position and demonstrating how your experience and skill set align with the minimum qualifications listed.

Note: The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process. 

-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. --

• Internal applicant: If you are an internal candidate (current employee, including on-call, regular, trial service, limited duration, and temporary employee), your job application will consist of the career profile that you complete in Workday. Before you apply, please make sure to do the following:

  • Navigate to your profile in Workday (see: My Career Profile) and click on the “Career” section of your profile.  Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.).

  • When completing the application on Workday as an internal candidate, you will need to scroll down to see the “Resume/Cover Letter” section on your screen.  This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload.  There will be no other prompts for you to upload your resume and cover letter.

• External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs, you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload.  There will be no other prompts for you to upload your resume and cover letter.

• Do not click the “Submit” button before you upload your documents.

After You Apply: 

• Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.

• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the “My Applications” section.  You must complete these tasks or actions before the job posting closes.

• Check both your email and Workday account for updates regarding this recruitment.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• Resume and Cover Letter Review 

• Phone screen and/or panel interview

• Consideration of top candidates

• Background and reference checks

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

ADDITIONAL INFORMATION:

Type of Position: This represented position is eligible for overtime

Type: Represented

FLSA: Non-exempt 

Teleworking: At this time, this position is designated to “routine telework,” meaning you will be working remotely (from home) most of the time. As with all routine telework positions, employees may be required to come into the office on occasion or visit a location in the community. The designation of Routine Telework may be subject to change at a future time. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other states.

Salary/Pay: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Serving the Public, Even During Disasters: Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page. 

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Email:

Phone:

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile: