Payroll Team Lead EMEA at Iron Mountain

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Payroll Team Lead will be responsible to oversee the payroll processing  for several countries in EMEA, collaborate with the payroll vendor/s and direct the work of the team members supporting these particular countries. 

Main responsibilities and tasks:

Payroll service delivery management (70% )

• Ensures timely and accurate data submission to the payroll vendor/s, according to the agreed process and timeline

• Plans and assigns the activities according to the payroll calendars, ensuring proper resource utilization 

• Monitors the case volumes and other case related metrics and SLAs, for the Iron Mountain team and for the vendor. 

• Drives high customer satisfaction

• Service delivery excellence: constantly reviews the existing processes and procedures,  identifies gaps and improvements and makes recommendations for changes 

• Ensures payroll controls are in place, up to date, and followed through by the team

• Makes sure that all processes are documented and reviewed regularly 

• Closely supervises activities related to the UK payroll processing in particular

Team Management  (15%)

• Manages day to day activities for a subset of the team, including monitoring workflows, team assignments and processing deadlines

• Orgnaises the work in such a way that there is a proper backup structure and plans in place 

• Monitors performance against goals

• Provides timely feedback to the team members, takes corrective steps where needed

• Leads with empathy and by example, ensuring high employee engagement and morale

Escalation Management (10%) 

• Serves as first point of escalation in case of payroll related issues for the supported countries 

• Manages employee, business and vendor escalations for the supported markets 

Vendor Management (5%)

• Supports the EMEA Payroll Manager in the activities related to vendor management - monitoring of the vendor performance, services reviews etc. 

Requirements:

• 3-5 years experience in Payroll, Finance or HR Operations with cross country exposure

• Good level of understanding of UK payroll 

• 1-2 years experience in leading teams and/or projects 

• Demonstrated knowledge and experience in Payroll operations (in-house or vendor side)

• Strong background in working with HRIS, preferably Workday, as well as case management tools, ideally ServiceNow.

• Demonstrated ability to work collaboratively and build strong partnerships with key stakeholder groups

• Ability to work effectively in high-pressure situations that require sound decision making 

• Strong analysis, problem solving, proactive root cause analysis, customer interfacing, conflict resolution skills and Continuous improvement mindset 

Discover what awaits you:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote, enabling a harmonious work-life balance.

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

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