This is a remote position.
Phoenix Support Services is looking for a qualified Digital Project Manager to join our team. You will be responsible for the day-to-day management and smooth operation of various digital projects. We have very detailed processes to follow to ensure websites and content development is produced with quality and consistency. All you will have to do is follow a check off list for each task list and make sure the developers and/or content writers under you do the same and be sure tasks move to the right team members as quickly as possible and all necessary deliverable for a project are completed and submitted on time. Having knowledge of the WordPress website design and development process is important as you will be overseeing the development of many websites. Someone who is familiar with proper design and development will be considered for the position first.
As a Digital Project Manager, you should also use your communication skills to collaborate effectively with various team members and our clients, you must be detail oriented with strong management skills to ensure that the work process flows smoothly, and that our clients are EXTREMELY satisfied. Ultimately, you should be able to manage and make sure that all the tasks that are required each month by our team members are properly implemented to increase high customer satisfaction.
This position requires you speaking with our valued and hard-earned clients in the United States so your English must be excellent. You will be in charge of website projects from start to finish so you must be able to communicate with our clients to get their content, feedback, ideas etc.
We utilize the ZOHO CRM. Experience using the ZOHO platform is a plus but not necessary as we will instruct the right person. You will need to be able to work in a team environment.
Job Responsibilities:
● Provide end-to-end project management of all the new and current websites.
● Monitor content creation process (blogs and service pages)
● Manage website creation and launching
● Schedule team meetings
● Highlight potential risks or roadblocks and act proactively to resolve issues
● Seek opportunities for improvement and suggest new processes
● Communicate with the team and ensure all members are on board with delegated tasks
● Constant communication with clients either via email or phone calls
throughout the development phase (website changes in every step, site migration, etc.)
● Final checker and/or quality auditor of work done with the web developers.
● Create the initial reports and do the other on-boarding steps (adding the site to Cloudflare, generation of Google Analytics property tag, creating the development site, assigning tasks, etc.)
● Do the initial research and decide on the website architecture
● Collaborate with the developers in designing the new mock-up
● Review the keywords and the SEO strategy
● Review the dev site before turning it over to the client for review
Requirements
Responding quickly to communications
● Communication and team management skills
● Be available each weekday for conference calls with team members
● Be available to work in U.S. MST time zone
● Installation of required apps on smart mobile devise
● Proven work experience as a Digital Project Manager
● Hands on experience with project management software
● Familiarity with Content Management Systems and HTML/CSS
● Understanding of SEO and Google Analytics
● Solid technical background
● Excellent organization and time management skills
● Excellent writing and communicating skills
● Able to work in a team environment
*Experience in marketing management, SEO, technical writing, social media marketing, etc. are very helpful in securing this long-term position with our company. Having a BS in Computer Science, Digital Marketing or relevant fields is helpful. The more of these demonstrable skills you have the more you will be considered for the position.
