At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after 30 days of employment
- Employee stock purchase plan
- Tuition reimbursement
- Development opportunities to grow your career with a global company
JOB SUMMARY
The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is eligible for telecommuting.
**Work schedule must align with the Pacific time zone**
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.
- Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalate queries and concerns when necessary.
- Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage.
- Perform post-delivery work order confirmation and data entry.
- Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders.
- May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
- Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes
- Support overnight oximetry program.
- Collect credit card/billing information as needed.
- Assist with patient scheduling for delivery and pick up of equipment.
- Carry out filing, and faxing records on a routine basis.
- In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments.
- May perform outbound customer satisfaction calls to patients and referrals.
- Order inventory or office supplies.
- Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
- N/A
- Employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). Possible lifting of equipment up to 50 lbs.
- Meets company minimum standard of Background Check
Education and/or Experience
- Education or experience equivalent to a high school diploma is required.
- At least two years related experience in an office environment is preferred.
Certificates, Licenses, Registrations or Professional Designations
SKILLS, KNOWLEDGE AND ABILITIES
- Good organizational skills.
- Strong customer relations/problem solving.
- Strong phone skills.
- Strong interpersonal and teamwork skills.
- Ability to multi-task effectively.
- Ability to communicate effectively via phone using technology software electronically.
- If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.
Computer Skills
- Microsoft Office programs.
- Basic printing/faxing/scanning.
Language Skills
- English (reading, writing, verbal).
Mathematical Skills
PREFERRED QUALIFICATIONS
SKILLS, KNOWLEDGE AND ABILITIES
- Knowledge of DOT/FDA Regulations.
Language Skills
- Bilingual (reading, writing, verbal).
Other Skills
- Previous interaction with the Public in a service management industry.
PHYSICAL DEMANDS
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). Possible lifting of equipment up to 50 lbs.
WORK ENVIRONMENT
Work is performed remotely
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
