Answering Service Representative - Remote at Achieve Test Prep

About Achieve Test Prep 

We believe our employees empower our company and are the reason behind our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.

Most working adults struggle to overcome the many obstacles associated with obtaining their college degree. Achieve acts as a counselor, advocate, and partner, helping students achieve their degree in less time, with less effort, and for less money by utilizing an alternative path to earning college credit known as the credit-by-examination process. Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way by instead passing just one test-out exam. While our credit-by-examination programs can shorten the path to any degree at virtually any college, the field where we have the most significant impact is the nursing profession.

Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We are dedicated to fostering an inclusive workplace, where diversity is celebrated and equal opportunity is the cornerstone of our culture.

NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.

Job Summary: 

We are seeking to hire several Answering Service Representatives that will be responsible for answering calls primarily from prospective customers , creating and/or verifying Lead record data in our CRM, and  properly transferring calls to the appropriate team member or department. This is an entry level position that can lead to other opportunities within the company. 

Roles & Responsibilities:

• Answer inbound calls from prospects and properly route these calls to the booking/admissions teams
  

• Answer inbound calls from students and properly route these calls to the academic affairs team
  

• Use Salesforce to create/verify Lead record data and document call transfer attempts
  

• Other related projects or tasks as assigned by management
  

• Administrative duties
  

Desired Skills & Experience:  

• 1+ years in a high volume inbound call center
  

• Proficient computer and email skills
  

• ENGLISH – (Fluent Only) Must comprehend and communicate both written and verbally in English
  

• Experience with Salesforce is a plus
  

Job Details

Type: Full-Time / Part-Time

Schedule: Flexible schedule with a 9am - 5pm EST workday, including Saturdays

Remote: 100% Online

NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.