Offer summary
Qualifications:
At least 5 years of experience working with enterprise customers in a Customer Success or Account Management at a SaaS company, Supply Chain industry experience preferred, Excellent ability to multitask and prioritize workload, Demonstrated ability/flexibility to work cross-functionally.
Key responsabilities:
- Own overall relationship with assigned customers to increase adoption, driving usage, ensuring retention and satisfaction
- Establish trusted advisor relationships with each customer, advocating internal customer needs and managing account escalations