Founded in 2015, Shield AI is a venture-backed defense technology company whose mission is to protect service members and civilians with intelligent systems. In pursuit of this mission, Shield AI is building the world’s best AI pilot. Its AI pilot, Hivemind, has flown a fighter jet (F-16), a vertical takeoff and landing drone (V-BAT), and a quadcopter (Nova). Shield AI’s products and people are currently in the field actively supporting operations with the U.S. Department of Defense and U.S. allies. Backed by top-tier Silicon Valley VC funds, Shield AI has established itself as the leader in AI for aviation. Shield AI has been named to Forbes’ AI 50 and Best Startups lists, CB Insights Top 100 AI Companies, and Fast Company’s Most Innovative Companies. The company has offices and facilities in San Diego, Dallas, Washington, D.C. and Abu Dhabi. We're hiring: https://shield.ai/careers-overview/

Job description

The Software Applications Engineer will provide technical expertise and support to customers during the implementation and use of Shield AI enterprise software products. This role involves working closely with customers to understand their requirements and ensuring successful product integration for AI & Autonomy development.

What you'll do:

Become an expert user of the Hivemind enterprise software stack.

Provide technical support and training to customers.

Develop AI & Autonomy applications using the Shield AI enterprise software development kit.

Assist the sales team in pre-sales activities, e.g., demos.

Assist in post-sales deployment and integration of Shield AI enterprise software products.

Develop and maintain technical documentation and training materials.

Troubleshoot and resolve technical issues.

Help customers debug software/API integration issues.

Collaborate with the engineering team to address customer feedback and improve products.

Visit customers on site globally to support software integration and development activities.

Required qualifications: