Application Specialist - MR

Who we are?

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

Company Page: http://www.united-imaging.com/en/home/

Job Summary

The Application Specialist will also be supporting the sales team for customer demonstration and consulting during product evaluation. Successful candidates will demonstrate the characteristics of authenticity and integrity that is needed to build meaningful and lasting relationships with our customers.

Benefits

When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (11) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es).

Duties & Responsibilities

• Provide customer consultancy and support in individual workflow improvements, including having the ability to deliver clinical education, adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio.
• Provide professional applications support to quickly process and resolve customer complaints; provide remote support when not on-site.
• Provide on-site application education, including demonstration, updates and upgrades for standard systems and applications.
• Support sales team: product demonstrations, preparation of clinical case studies, presenting images to clinicians/physicians, new products learning and coaching of new recruits.
• Assist in the development of application training courses to be delivered on-site at a customer location or at the United Imaging Headquarters and Training Center in Houston.
• Support the R&D/CRM process, including customer needs, issues, as well as provision of troubleshooting know-how and experience.

Education

• Bachelor’s degree or above in a specific or related field

Experience

• 5+ years of experience as a radiology technologist or radiographer in a healthcare industry/clinical setting and 3+ years of experience as an application specialist in one specific modality field.
• Experience in research or case studies involving similar areas is beneficial

Required Skills or/ Attributes

• Team player, positive attitude, enjoys working with people, and committed to providing excellent customer satisfaction
• Ability to travel frequently, up to 75%

Diversity, Equity, and Inclusion

United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.