Help Desk / IT Support / 1st Level Support (m/f/d) at TecAlliance

At TecAlliance, IT and automotive specialists collaborate to digitize the automotive spare parts market. We are not just witnessing the future of the market together - we are shaping it. More than 900 colleagues work tirelessly across 140 countries, and the numbers are growing. We are owned by 34 automotive companies such as Bosch, Continental, or ZF and take pride in connecting all data for them.

Job Description

The position is available as soon as possible, on permanent, and full-time basis at our Ismaning location. You can arrange your presence at the location flexibly in consultation with your colleagues - being in the office 5 days a week... that’s a thing of the past!

As part of our 10-member global User Support Team, you ensure that our internal TecAlliance IT services are always accessible and up to date for our employees worldwide. You are in contact with international colleagues for IT questions in person, through our ticket system, or via Teams, and you use your expertise to solve requests and problems quickly and efficiently. Your team looks forward to new knowledge and fresh ideas, but also to sharing existing knowledge with you and building new things together!

The predominantly used operating system here is Windows, the know-how in the installation and management of MacOS is an advantage. Additionally, you will work with the following systems and services: ITSM Freshservice HelpDesk System, Microsoft Entra, asset/software management systems, Microsoft O365, mobile device management, mobile application management, mobile telephony (iOS and Android), and technical documentation via Wiki-Confluence.

Responsibilities:

• International Incident and Service Management: You keep a cool head and take responsibility for accepting and following up on software and hardware malfunctions according to the service level agreements.
• Help us work: You manage IT hardware and handle the installation and configuration of IT equipment (e.g., computers, printers, phones) via Intune Autopilot, including user and account management, IT onboarding/offboarding.
• Monitoring & Maintenance: You monitor, process, and forward IT service requests and incidents.
• Knowledge Sharing: Share your knowledge! To continuously improve service quality, you document services and keep our knowledge management system up to date on Confluence and SharePoint.
• Projects: You support your team in planning, managing, and executing comprehensive IT projects.

Qualifications:

• Successfully completed training as an IT system administrator or a comparable education or qualification.
• Very good experience in Microsoft system administration (Microsoft O365, Windows, Active Directory, Microsoft Entra ID). MacOS experience would be a plus.
• Extensive experience in 1st level support (incident, problem, service request, and change management).
• Good knowledge in connectivity (VPN, LAN, and WLAN).
• Good knowledge of scripting and programming languages is an advantage.
• Ability to work effectively with (internal) customers and maintain composure even in time-critical situations.
• Excellent communication and teamwork skills are crucial not only for the job but also for us as a company.
• Fluent in English and good knowledge of German.

Benefits

Contract & Salary

💪 All our contracts are by default unlimited (probation period is six months)

📕 Contract title: your position is part of our job profile “IT Engineer (m/f/d)”. Our generic job profiles compare groups of employees with similar tasks that are part of the same area of responsibility/team. The displayed title above ensures that you can find us.

💪 Our fixed base salary is paid within 12 salaries and as extra, you have a 3% variable that is based on company performance

💪 Company pension plan

🛡️Group accident insurance

🚴‍♀️ Bike leasing

🛒 Discounts on our corporate benefits program with a broad range of partners

🍏 in case you work on one of our sites, we offer subsidized meals

Location-independency & flexibility stay with us:

💯 Full Remote or hybrid: we work 80-100% remotely; however we have regular on-site team events and you can work at any of our sites in Germany.

🚀 Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal

👩‍💻 Set-up: for this we will provide you with a tailored tech set-up (Dell devices, the standard remote package includes a notebook, 2monitors, headset, mobile phone, mouse + keyboard, docking station)

🏖 Vacation: 30 days a year

⚖️ Balance job & life: Flexible working hours: you decide where and when you work

🎯 OKRs instead of micromanagement: our OKRs ensure that our leadership style is based on results, not the process. Or in other words, we practice extreme ownership.

Culture:

❤️‍🔥 Kununu Top Company 2023: we´re proud to state that our score currently sits at 4,2/5 score with an 85%+ recommendation rate

🧬 We value ownership, cooperation, entrepreneurial thinking & and self-reflection in order to communicate effectively as ONE team

🎟️ Team culture is Key! We have fun at work and beyond: There is always something to celebrate and regular team events.

🦄 Come as you are - do you prefer T-shirts over a shirt? Great.

✨ Your contribution matters: shape our value-driven culture and agile transformation together with your colleagues – we´re curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team