Talentrail.de is a SaaS solution that aims to discover your individual strengths in order to develop the right career path together. With our marketplace for jobs, we offer you a platform to take charge of your professional career and to find the right companies, colleges and universities. Our focus is on students, providing them with the tools and resources to develop their talents and prepare them for a successful future. Since we are currently in the beta phase and want to continuously develop our MVP, we look forward to any feedback. On our Discord server you can not only exchange information about jobs and careers, but also share your experiences and support each other. We are creating a community here that can grow and learn together.https://discord.gg/h5T68UmRs9

Job description

Remote in Lisbon - Equipment provided

About the project:

You will be providing services for Turkish-speaking clients and help them solve any problems or inquiries they might have regarding the product or service offered by the company.

Your tasks:

Receive escalations from customer-facing colleagues and works under strict regulations
Handle complex issues relating to the fulfilment of online orders placed by customers
Ensure a swift and fast resolution for problems occurring during the lifetime of a web purchase (from order induction to item delivery, and from handling flavour changes to RMA completion
Provide direction for issue resolution to take the customer out of the loop for complex issues, achieving quick customer satisfaction.

What you need:

Fluency in Turkish (must be at least C1)
Fluent in English (at least C1)
Nice to have previous Customer Support experience
Ability to communicate clearly and effectively

What we offer

Salary without accommodation: 1411 gross / month
Salary with accommodation (discounted accommodation provided by the company in Lisbon) : 1119 gross / month
Remote work in Lisbon
Public and Private health insurance provided by the employer
Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)
Private health insurance after contract signature (additionally to the standard insurance).
Airport pick-up and administrative assistance with your registration in Portugal;
Reimbursement of your initial flight expenses after 9 months of successful integration;
Free Portuguese lessons, sports activities, cooking lessons and much more!!

Note: When you apply for this vacancy, you are giving your GDPR consent to Talentrail. We might share your CV details directly with our client for the purpose of recruitment.

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