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Solution Engineer-Roji

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

4+ years of experience, Technical expertise in Tookitaki Platform.

Key responsabilities:

  • Respond to customer support requests
  • Triage and resolve problems
  • Work with subject matter experts to solve issues
  • Design support strategies for optimal value
  • Monitor job schedules and manage failures
CodersBrain logo
CodersBrain Management Consulting SME https://www.codersbrain.com/
201 - 500 Employees
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Job description

Greetings from Coder's Brain.
 
Company:  Coders Brain Technology Pvt. Ltd.
Experience:4 + year 
Notice Period: Immediate joiner
Responsibilities:
  • Respond to support requests from customers about the Tookitaki Platform
  • Triage problems related to the Tookitaki Platform and the customer enterprise
  • Work with Tookitaki subject matter experts, data scientists, and engineers to resolve customer issues
  • Assist support management to develop support models that enable fanatical support
  • Design support strategies and services to enable customers to gain optimal value from the platform
  • Learn Tookitaki Platform and keep learning and creating new products, features, and techniques
  • Document customer problems and resolutions
  • Monitor production job schedules where required and attend to failures
  • Meet client SLA and communicate via Freshdesk tools
  • Provide work around solutions for defects raised
  • Develop a career in solution architecture
About company
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Roles and Responsibilities
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Desired Candidate Profile
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Perks and Benefits
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Required profile

Experience

Industry :
Management Consulting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Adaptability
  • Teamwork
  • Communication

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