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Customer Service Representative

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Work from: 
Florida (USA)

Offer summary

Qualifications:

Knowledge of insurance products, High school diploma/GED; Bachelor’s degree preferred, Excellent customer service skills, Highly organized, Strong time management skills, Familiarity with Microsoft Office and other software applications.

Key responsabilities:

  • Answer customer inquiries via phone, email, and in-person
  • Assist clients with quotes, policy updates, and payments
  • Schedule appointments and maintain calendar
  • Maintain detailed client interaction records
  • Collaborate with colleagues for customer service
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Satisfied Housing Real Estate Management & Development TPE https://satisfiedhousing.com/
2 - 10 Employees
See more Satisfied Housing offers

Job description

Benefits/Perks

  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry


Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

  • Answer customer questions via phone, email, and in-person
  • Assist clients with new quotes, updating policies, payments, and other services
  • Schedule appointments and maintain calendar
  • Maintain detailed records of client interactions
  • Review audits and/or policies
  • Collaborate with colleagues to provide comprehensive customer service


Qualifications

  • Knowledge of insurance products
  • High school diploma/GED required, Bachelor’s degree preferred
  • Excellent customer service skills
  • Highly organized with strong time management skills
  • Familiarity with Microsoft Office and other software applications


This is a remote position.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Interpersonal Communications
  • Time Management
  • Record Keeping
  • Microsoft Office
  • Collaboration
  • Detail Oriented
  • Customer Service

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