Offer summary
Qualifications:
Work experience in Customer Success or Account Management in SaaS, Experience with customer journeys, usage metrics, expanding product adoption, and creating account plans.
Key responsabilities:
- Establish regular contact with customers, solve problems, identify risks, and ensure optimal customer health
- Contribute to increasing adoption, renewal, and net retention by monitoring usage and executing strategic account plans
- Collaborate cross-functionally, advocate for customer needs, support initiatives to improve customer experience, and provide input on workflow improvements