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Community Relationship Manager

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Cayman Islands

Offer summary

Qualifications:

2+ years experience in Web3 Space, Previous experience in community management or as an ambassador.

Key responsabilities:

  • Be the voice of Arbitrum across community channels
  • Maintain communication with and provide resources to ambassadors
  • Gather, analyze and relay community sentiment for continuous improvement
  • Collaborate with team members and assist in planning and execution of events
The Arbitrum Foundation logo
The Arbitrum Foundation Information Technology & Services Startup https://arbitrum.foundation/
11 - 50 Employees
About The Arbitrum Foundation
Experience Web3 development the way it was meant to be with Arbitrum’s suite of scaling solutions. Benefit from faster speeds and significantly lower costs, with the same level of security as Ethereum. Our ambitious team consists of top minds from Accenture, Adobe, Amazon, Amex, Apple, Barclays, Binance, Cisco, Cosmos, DoorDash, Google, Intel, JP Morgan Chase, NASDAQ, Niantic, Polkadot, Princeton, Symantec, The White House, and more. Arbitrum ecosystem and strategic partners include 0x, Alchemy, AAVE, Balancer, Binance, Bybit, Chainlink, Circle, Coinbase, ConsenSys, Crypto.com, Dune, Frax, GMX, Google, Graph, Huobi, KuCoin, Lido, MakerDAO, MetaMask, MoonPay, Nansen, OKX, OpenSea, QuickNode, Reddit, Sushi, TreasureDAO, Uniswap, Zapper, and more. Arbitrum (Offchain Labs) is backed by top investors including Lightspeed Venture Partners, Pantera, Polychain Capital, Coinbase Ventures, Redpoint, Samsung Next, Mark Cuban Companies, and more.
See more The Arbitrum Foundation offers

Job description

We are looking for a dedicated and enthusiastic Community Relationship Manager with a keen interest in Web3 to join the Arbitrum Foundation. As a key member of the Marketing Team, you will foster strong relationships with the diverse Arbitrum community, building bridges between developers, users, and enthusiasts. You will also act as a vital link between our internal team and the Arbitrum Ambassadors, fostering a collaborative and motivating environment.



Duties & Responsibilities
  • Be the voice of Arbitrum across various community channels (Discord, Telegram, etc.), fostering a positive and collaborative online environment.
  • Cultivate connections with key community members, influencers, and developers, building trust and ambassadorship for Arbitrum.
  • Maintain regular communication with ambassadors to keep them engaged and motivated.
  • Provide ambassadors with the necessary resources and tools to facilitate their roles, especially those related to Web3 technologies.
  • Connect ambassadors with relevant team members to address their questions and needs.
  • Develop and maintain easy-to-use resources for the community and ambassadors, focusing on Web3 applications and technologies.
  • Ensure resources are up-to-date and accessible.
  • Gather and analyze community sentiment, relaying valuable insights to internal teams for continuous improvement of the Arbitrum experience.
  • Act as a liaison between the internal Ambassador Program team and external ambassadors.
  • Collaborate with community managers in specific regions to support community initiatives.
  • Assist in the planning and execution of ambassador activities and events.
  • Review and evaluate proposals related to ambassador initiatives.
  • Provide constructive feedback and support the implementation of approved proposals.

    • Requirements
  • 2+ years experience in Web3 Space 
  • Previous experience in community management, customer support or as an ambassador, preferably in Web3 space.
  • Familiar with Layer 1 and Layer 2 ecosystems.
  • Strong record of active participation in Web3 communities via X.com and Discord.
  • Familiarity with social media and content creation.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Preferably based in Asia time zones.
  • Proficiency in English and another Asian language (Chinese, Japanese, Korean, Bahasa, or Vietnamese) would be a plus.

    • Additional Requirements or Expectations Specific to the Position:
  • Ability to work flexible hours to accommodate communication across different time zones.

    • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Industry :
    Information Technology & Services
    Spoken language(s):
    EnglishJapaneseKoreanVietnamese
    Check out the description to know which languages are mandatory.

    Hard Skills

    Community ManagementLayered SystemsWeb 3.0Content CreationSocial Media

    Other Skills

    • Multitasking
    • Verbal Communication Skills
    • Organizational Skills
    • Social Skills
    Are you interested?

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