Associate Account Director

Associate Account Director – Enterprise Online

Position Summary

The Associate Account Director is a multi-faceted role which involves a strong focus on ongoing client management, growth, relationship building and network satisfaction. Associate Account Director’s at Enspire is responsible for partnering with various team members to define the strategy and implementation of technology driven marketing solutions while serving as a trusted, strategic advisor to our clients. They are aligned with a Sr Account Director who will directly mentor them to learn their accounts, reporting needs, support them on QBRs, day to day AM support functions, Finance items, etc.  They do not report to the Sr Account Director, but have a dotted line support structure.  The Associate Account Director will also be given a small book of business with direct management of 1-3 corporate accounts.  They will work directly with C-level and key personnel contacts within their assigned book of business to ensure retention, satisfaction and growth across all accounts. 

Job Responsibilities: Activities required to achieve position’s main duties as summarized above – should include at least a minimum of 2 responsibilities

• Responsible for performance, retention, growth, corporate satisfaction, and network satisfaction of assigned accounts

• Build and maintain relationships with corporate C-level contacts and key personnel

• Maintain routine communication with corporate and conduct regular account reviews to ensure client satisfaction with performance, products and services

• Identify client risks, design and implement remediation plan and own remediation process to resolution

• Utilize Centermark and BI analysis to provide business insights and uncover areas of opportunity and growth

• Create internal and external reporting as needed for key metric insights

• Drive and implement client specific strategy to maximize ROI and full potential of WBN offerings

• Serve as an extension of clients internal marketing department as a trusted, strategic partner

• Properly leverage internal resources for delegation and account support

• Provide mentorship and guidance to location level support to ensure network satisfaction and success

• In depth understanding of digital marketing landscape and ongoing research for application with clients and personal development

• Manage projects across accounts to ensure timely and accurate delivery of services

• Provide additional support on top tier accounts assisting Senior Customer Success Director

• Plan, organize and attend client in-person events, regional and/or annual conferences/conventions

Qualifications [Minimum required Education and Experience] Be aware that should this position need to be replaced, the qualifications listed below will be applied to all candidates in the recruitment process. Any exceptions made will require the job to be reposted.

• 2-3 years of relevant digital marketing client facing work experience

• Bachelor’s Degree (preferred with concentration in Marketing)

• Digital marketing experience required

• Certified Google Advertising Professional preferred

• SEO Certified Professional preferred

• Experienced in interfacing with executive level contacts and comfortable in a presentation setting

• Track record of being a solution oriented individual who has successfully developed/deployed program improvements

• Past experience to managing complex cross-department projects

• Experienced in handling escalation conversations with both corporate and local contacts

• Previously managed a book of business with high revenue impact

• Ability to scope accurate Statements of Work that properly outlines deliverables for client projects

• Digital Marketing expertise in PPC, SEO, Email Marketing, Social Advertising, Display

• Enterprise sales and services experience working with VP and C-Level Executives

• Strong interpersonal skills and ability to build rapport