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Front Office Representative

Remote:

Full Remote

Contract:

Work from:

Offer summary

Excellent communication skills in English (B2/C1), Previous experience in travel, hospitality or customer service.

RateHawk Leisure, Travel & Turism Scaleup https://www.ratehawk.com/

201 - 500 Employees

Job Responsibilities:

Being front line voice and ears of our company, providing customer support via live chat, calls and email for our international clients and partners;
Assisting clients and partners with existing reservations and questions before booking;
Distributing requests among departments and teams;
Logging activity in CRM.

Requirements

Excellent verbal and written communication skills in English (at least B2/C1);
Previous experience in travel, hospitality or customer service is an advantage;
Is resourseful and able to deliver amazing Customer service by phone and in text;
Boats the can-do attitude, patience and ability to "read" customers;
Can work both as part of the team and with limited supervision;
Is a natural multitasker;
Responsibility, attentiveness, empathy, ability to handle stress.

Benefits

remote work;
schedule: Monday-Friday 5/2 (from 21 p.m. to 6 a.m. GMT+3);
a young and active team of super specialists;
interesting and ambitious tasks that will take you to the next professional level;
learning: seminars, trainings, and conferences. If you want to participate in a conference, we will help to organize it;
corporate discounts on hotels and other services.