Job description

French Customer Support Agent

Location: Braga, Portugal
Position Type: Full-time, On-site
Contract: Permanent

Are you fluent in French and passionate about delivering top-notch customer service? Join our vibrant team in Braga and embark on a rewarding career with opportunities for growth and development.

About Us:

We are a dynamic and forward-thinking company providing exceptional customer support services to leading global brands. Our team in Braga is dedicated to excellence and creating positive experiences for our customers. We foster a supportive and inclusive work environment where every team member is valued and empowered to succeed.

Key Responsibilities:

Customer Interaction: Provide professional and friendly customer support to French-speaking clients through various channels, including phone, email, and chat.
Issue Resolution: Diagnose and resolve customer issues promptly and efficiently, ensuring high levels of customer satisfaction.
Product Expertise: Gain a deep understanding of our products and services to deliver accurate and helpful information.
Record Keeping: Accurately document customer interactions and resolutions in our CRM system.
Process Improvement: Contribute to the ongoing improvement of our support processes by sharing customer feedback and insights.

Requirements:

Language Proficiency: Native or fluent in French (written and spoken). Proficiency in English is required for internal communication.
Experience: Previous experience in customer service or a related field is preferred but not essential.
Technical Skills: Basic computer literacy and familiarity with customer service tools or CRM systems.
Communication Abilities: Strong verbal and written communication skills, with the ability to empathize with customers and convey solutions clearly.
Problem-Solving: Ability to think on your feet and provide effective solutions in a fast-paced environment.
Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays if necessary.

What We Offer:

Competitive Salary: Attractive compensation package with performance-based incentives.
Career Development: Opportunities for growth and advancement within the company.
Comprehensive Training: Extensive training programs to equip you with the knowledge and skills to excel in your role.
Modern Work Environment: Work from our state-of-the-art office in Braga, surrounded by a supportive and dynamic team.
Work-Life Balance: Enjoy the vibrant and relaxed lifestyle of Braga, with its rich cultural heritage and beautiful surroundings.
Cultural Experience: Experience living in one of Portugals most charming cities, known for its historic sites, lively community, and picturesque landscapes.

Why Choose Braga?

Braga is one of Portugal's oldest cities, offering a rich tapestry of history, culture, and modern amenities. With its stunning architecture, vibrant festivals, and friendly atmosphere, Braga provides an exceptional quality of life. Enjoy a blend of tradition and contemporary living, with easy access to beautiful countryside and coastal areas.

How to Apply:

Are you ready to join our team in Braga and make a difference in customer support? If you are passionate about helping others and excited to work in a thriving city, we want to hear from you! Please send your CV

Required profile