Offer summary
Qualifications:
7+ years of experience in customer engineering and SRE teams, Experience with troubleshooting technical support issues in AWS, CloudNative platforms, and databases, Proficiency with scripting or programming languages like Python, PHP, Java.
Key responsabilities:
- Address product-related issues and improve customer satisfaction
- Collaborate with account teams to drive product adoption and resolve customer issues
- Identify and implement product improvements, tools, and diagnostic resources