Chief Operating Officer

Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence. The company is dedicated to unlocking value and fostering innovation for its clients by harnessing world-class people and data-driven strategy. We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients. For more information, visit www.blend360.com.

We are seeking a highly skilled (COO) to join our executive team and lead our operations to new heights. As the COO, you will play a pivotal role in driving operational excellence, fostering innovation, and scaling our business globally.

• Strategic Leadership:
  • Collaborate with the CEO and executive team to develop and execute the company's strategic plan.
  • Provide leadership and direction to ensure alignment with organizational goals and objectives.
• Operational Excellence:
  • Oversee all operational aspects of the company.
  • Develop and implement efficient operational processes and procedures to optimize productivity and streamline workflows.
• Delivery Excellence:
  • Drive operational efficiency and service quality across our global delivery centers.
  • Define and develop strategies to optimize our cost-to-serve
• Financial Management:
  • Monitor key financial metrics and KPIs to ensure profitability and sustainability.
• Team Leadership and Development:
  • Build and lead a high-performing operations team, fostering a culture of collaboration, accountability, and continuous improvement.
  • Provide coaching, mentorship, and professional development opportunities to team members.
• Compliance and Risk Management:
  • Ensure compliance with regulatory requirements and industry standards.
  • Identify and mitigate operational risks to protect the company's reputation and assets.

• 10 or more years of experience in executive leadership roles.
• Experience in a professional services or consulting firm.
• Excellent leadership skills, with steadfast resolve and personal integrity.
• Understanding of advanced business planning and regulatory issues.
• Solid grasp of data analysis and performance metrics.
• Ability to diagnose problems quickly and foresee potential issues.
• Ability to thrive in a fast-paced, dynamic environment and lead effectively through change.
• Global mindset with experience working across cultures and geographies.
• Ability to thrive in a fast-paced, dynamic environment and lead effectively through change.
• Global mindset with experience working across cultures and geographies.

A diverse workforce is a strong workforce. To deliver growth at BLEND360 and for our clients, we believe we have a responsibility and unique opportunity to positively impact the workforce. Diversity has played a critical role in our history, our growth, and continues to have a profound impact on our success.  We are determined to have equality in the workplace, within our team and as an extension of our clients’ team. 

This is not the work of the moment, and this requires continued learning and purposeful actions.  We are investing resources to understand and improve the sourcing, selection, and retention of the talent we hire, and ultimately the workforce we provide for our clients. We will communicate our journey in the spirit of transparency and shared learning.