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*Customer Service Coordinator - Latam

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Proven customer-facing role, HVAC industry experience preferred., Excellent communication and organizational skills, CRM proficiency..

Key responsabilities:

  • Manage customer communications through calls and emails, schedule service appointments.
  • Use CRM software to ensure smooth service experience, contribute to sales.
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Sagan Recruitment Startup https://saganrecruitment.com/
2 - 10 Employees
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Job description

Job Title: Customer Service Coordinator - Latam
Location: Remote

Work Schedule: 40 hours per week, evenings and weekends required on a rotating schedule.

Job Description:

As a Customer Service Coordinator, you will be the first point of contact for our customers, managing communications through calls and emails. This role blends customer support with sales responsibilities, providing a dynamic work environment. You will use our CRM software to schedule service appointments, respond to customer inquiries, and ensure a smooth service experience. Your ability to manage customer relationships and maintain high service standards will be crucial in driving our business success.

Responsibilities:

  • Communicate with customers via phone and email to schedule service appointments and address their concerns.
  • Utilize FieldEdge software to efficiently manage customer interactions and data. Experience with ServiceTitan is also advantageous.
  • Contribute to sales by understanding customer needs and recommending appropriate services.
  • Maintain high levels of customer satisfaction by providing timely and accurate responses.
  • Handle customer complaints and escalate complex issues as needed.
  • Ensure accurate data entry and management in our scheduling and CRM systems.

Qualifications: 

  • Proven experience in a customer-facing role, preferably in the HVAC or related service industry.
  • Excellent communication skills and phone etiquette.
  • Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
  • Proficiency in CRM and scheduling software; experience with FieldEdge or ServiceTitan is a plus but not required.
  • Fluent English proficiency

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Customer Service
  • Organizational Skills

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