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Senior Tier 3 Technical Support Engineer

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United Kingdom

Offer summary

Qualifications:

Linux System Administration expertise, TCP/IP networking, SAN and NAS storage knowledge, Scripting experience (bash, Python, etc.).

Key responsabilities:

  • Provide technical support for complex field issues
  • Diagnose and resolve technical problems
  • Actively contribute to product improvement
  • Collaborate with devs for issue resolution
Quantum by Qgroup logo
Quantum by Qgroup Information Technology & Services SME https://www.qbyqgroup.com/
501 - 1000 Employees
About Quantum by Qgroup
Quantum by Q represents the collective capabilities and services of the QGroup which range from Big Data to Design and build. QGroup is a rapidly growing group of highly specialised IT consultancy companies across Europe, US and India. Using extensive internal and external career developing tools we build the professional reputation and the professional development for consultants with ambition. Through this we can deliver excellence in the form of specialised IT services to our clients. We focus on providing cutting edge technology solutions to solve complex business solutions on a Pan-European basis and can scale our offerings and price points to provide real value to both multinationals and smaller enterprises in a way more traditional technology providers find difficult. Capable of delivering across the full technology stack we compliment our technical delivery with class leading marketing and human capital services. This end-to-end product set enables us to deliver from concept to implementation and subsequently go to market whilst, remaining agile enough to deploy smaller solutions for companies only needing to address either short term or simpler issues who do want to acquire permanent assets, Because we are specialists in sourcing skilled talent, we are able to deliver and deploy project-based teams or full time employees across the full range of technical and commercial skill sets. Our dedicated recruitment services focus on key hires with mission critical skill sets, such as, Heads of Data Analytics, Digital Transformation and Software Development. We also deliver exceptional results for functional hires in Sales, Business development and Software development. No matter how big or small your requirements with over 36 technology companies represented in 19 cities worldwide we are here to help.
See more Quantum by Qgroup offers

Job description

This is a remote position.

We are looking for an experienced, passionate and talented individual with excellent problem solving and communication skills to join Enterprise Storage Technical Support.


As part of Development Support team, you will be responsible for troubleshooting complex field issues. You will also take an active role in continuously improving our product by interacting directly with
customers and developers.


Responsibilites: 
  • Provide technical assistance and support for the most complex field issues
  • Provide proactive recommendations customers for improving their use of storage solutions and help maximize their satisfaction
  • Diagnose technical field issues down to the root cause
  • Actively contribute to the the configuration, layout, and management of products
  • Work directly with development teams for problem resolution
  • Provide assistance to technical teams in the development of custom solutions and implementation preparation.
Requirements
  • Linux System Administration: Advanced knowledge of installation, administration,
  • troubleshoot and upgrade of Linux systems - MUST
  • TCP/IP networking knowledge
  • Knowledge in SAN and NAS storage
  • Scripting experience in one or more languages (bash, Python, etc.)
  • Strong technical knowledge of VMware virtualization technologies - an advantage
  • Experience with containers/dockers and related technologies – an advantage
  • VCE Certification – an advantage
  • Administration level backup expertise – an advantage
  • Previous experience as a Tier 3/4 Support - an advantage
  • Strong technical aptitude and ability to research and solve complex issues independently
  • Ability to effectively communicate issues and resolutions to all levels of the organization and customer base
  • Ability to work on own initiative and be a team player
  • Ability to multi-task
  • UK residency/citizenship
  • Security clearance – an advantage
  • The position requires a willingness to work during weekends and holidays when needed

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Disk StorageDocker ContainerTier 3 Technical SupportLinux AdministrationVMware VirtualizationBackup AdministrationLinux ScriptingNetwork StorageTCP/IP

Other Skills

  • Multitasking
  • Verbal Communication Skills
  • Analytical Skills
Are you interested?

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