Job description

Join our team as an Inbound Customer Service Representative and work from the comfort of your home! If you're passionate about providing exceptional customer experiences and thrive in a remote work environment, we want to hear from you. Apply now and take the first step towards an exciting career with our fast-growing BPO company

About PrimeSync Solutions

PrimeSync Solutions is a fast growing Business Process Outsourcing (BPO) company that excels in delivering innovative solutions to our clients. Committed to excellence, we are seeking a highly experiencedAppointment Setter.

About the Job:

Handle inbound customer inquiries via phone in a professional and timely manner.
Provide accurate information and solutions to customers' questions, concerns, and issues.
Assist customers with product inquiries, account management, order processing, and troubleshooting.
Effectively resolve customer complaints and escalations with empathy and efficiency.
Document all customer interactions and transactions accurately in the CRM system.
Collaborate with team members and other departments to ensure seamless customer experiences.
Meet or exceed established performance metrics, including quality, productivity, and customer satisfaction targets.

Requirements:

At least 2 years of relevant experience in customer service, preferably in a call center or BPO environment.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in using CRM software and other relevant tools.
High school diploma or equivalent; college degree preferred.
Availability to work flexible schedules, including evenings, weekends, and holidays.
Reliable high-speed internet connection and a quiet workspace for remote work.

Benefits: