Offer summary
Qualifications:
Bachelor's degree in business administration, Engineering, or related field., Minimum 7 years of experience in warranty management, quality assurance, or a related field..
Key responsabilities:
- Develop and improve warranty program for warehouse and distribution center installations.
- Balance cost reduction initiatives while providing exceptional services to customers.
- Evaluate and improve warranty processing procedures, ensure efficiency and high standards.
- Resolve escalated customer inquiries promptly to uphold satisfaction and trust.
- Analyze warranty data, identify trends and root causes for improvement opportunities.