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Tech Support Engineer

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

1-2+ years SaaS tech support experience, Fluency in English, technical tools proficiency, Bachelor's degree in related field.

Key responsabilities:

  • Resolve complex technical issues efficiently
  • Coordinate with international customers via chat, email, and calls
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SmasHR Global
2 - 10 Employees
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Job description

Please send your latest resume to support@smashrglobal.com
Job Description
Designation: Tech Support Engineer
Company Renowned MNC (SaaS)
Location Permanent WFH
Workdays 5 days a week
Experience 1.5 Years - 8 Years
Compensation: Upto 16 LPA (All fixed) or 30% Hike on Last salary
About our client - Founded in 2012 and headquartered in Palo Alto, is led by a
team of industry experts and innovators from Google, Amazon, Salesforce, and
Yahoo. Our Client is backed by the who s who of Silicon Valley - Salesforce founder
Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation
Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a
leading technology-focused investment firm.
What You ll Do
As a Technical Support Engineer, you will resolve complex technical issues in a fast-
paced, customer critical environment, working on improving processes, standards
and strategies to perfect our Support Services.
Work Hours
Rotational shifts, US Central time zone
Requirements
Must have:
Customer facing experience providing Technical support/ Customer support to
English speaking customers
Know-how of HTML, running API calls using CURL and REST client, Kibana,
Postman, Jira, FTP client
1 to 2+ years of experience working with SaaS based product company
handling international customers over voice, chat and emails
Fluency in English- reading, writing and speaking
Please send your latest resume to support@smashrglobal.com
Excellent interpersonal skills, phone etiquette and work ethic
Problem-solving and trouble-shooting skills
Fundamental knowledge in writing and running MySQL DB queries
Bachelor's degree in Computer Science/ BCA/ MCA/ Information Systems or
engineering or equivalents.
Good to have:
Experience with Upsell/ cross-sell will be an added advantage.
Knowledge of Webhook and API Integration (eg: Zapier)
Working knowledge of E-Commerce platforms with merchant systems such as
PayPal, Stripe, CyberSource, etc.
If you think your candidature suits the above position then, please send your
latest resume at support@smashrglobal.com with the tagline Tech Support
Engineer

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Interpersonal Communications
  • Strong Work Ethic
  • Customer Service
  • Troubleshooting (Problem Solving)
  • Problem Solving

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