Offer summary

Qualifications:

High school diploma or equivalent, Ability to work independently, Detail-oriented and analytical skills, Effective communication in a team, Experience with Windows operating system.

Key responsabilities:

Provide exceptional client service via phone, email, and chat

Resolve HR and tax support inquiries

Maintain employee care cases and HR systems

Analyze problems and provide detailed explanations

Facilitate compliance with licensing requirements

Job description

What You'll Do...

JOB SUMMARY

Provide exceptional client service primarily through phone, email, and chat communication to inbound callers. This will include receiving and resolving a comprehensive variety of HR and tax training support requests and inquiries, as well as researching and resolving escalated cases. This will include being responsible for the timely and accurate resolution of employee care cases and other HR systems transactions. People Resource representatives (PRC) utilize various data sources to properly analyze a problem, determine the best method to resolve, document the situation, and present a detailed explanation to the associate. **

Essential Duties And Responsibilities**

Use internal computer systems to maintain tax professional training and certification records.
Facilitate compliance with federal and state licensing and registration requirements.
Conduct research to ensure the accuracy and reasonableness of data and resolve cases accurately and within SLA
Validate that all appropriate data sources have been utilized in the resolution of each case
Adhere to compliance policies when resolving client issues
Act as a contact for incoming and escalated cases coming from Payroll, Tax Operations, Benefits, and Timekeeping departments to associates at World Headquarters and in the field
Identify issues that may cause a large number of cases to be opened and determine preventative measures to help alleviate core issues.
Determine possible long-term solutions for each associate concern
Make recommendation to management on how best to reduce the number of cases in the future
Process requests to set up or adjust Tax Training School classes.
Use internal computer systems to maintain tax professional training and certification records. Facilitate compliance with federal and state licensing and registration requirements.
Communicate via phone, mail, and email. Interpret clients' needs and utilize software programs to identify possible resolutions for issues.
Follow established procedures to resolve issues regarding Tax Training School courses.
On-Camara 1:1 and weekly team meetings
Other duties as assigned

Minimum Requirements

What you'll bring to the team...

High school diploma or equivalent.
Ability to work independently.
Analytical and detail oriented.
Ability to do repetitive tasks and remain focused.
Ability to work in a fast-paced, team environment.
Good verbal and written communication skills required.
Ability to communicate clearly and calmly on the telephone and to use effective customer service techniques with clients who may be under stress.
Ability to effectively work under strict deadlines while simultaneously organizing multiple projects.
Ability to maintain composure under stressful situations.
Experience with Windows operating system.
Internet Speed of at least 15 MPBS – Required

It would be even better if you also had...

Ability to type at least 43WPM

About H &R Block...

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply. **