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Customer Service Agent - Mandarin Speaking

Remote: 
Full Remote
Experience: 
Junior (1-2 years)
Work from: 

Offer summary

Qualifications:

Fluent in English and Mandarin, High school diploma or equivalent, 1-2 years of customer support experience.

Key responsabilities:

  • Maintain positive attitude towards customers
  • Respond promptly to inquiries and complaints
  • Serve as a product expert
  • Process orders, applications, and requests
LTVplus logo
LTVplus SME https://www.ltvplus.com/
201 - 500 Employees
See more LTVplus offers

Job description

We are looking for a Mandarin Speaking Customer Experience Agent to join the team! 

Responsibilities:

  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.

  • Communicate with customers through online portals/systems
  • Acknowledge and resolve customer complaints.

  • Serve as product expert to support customer needs

  • Process orders, forms, applications, and requests.

    Keep records of customer interactions, transactions, comments and complaints.
  • Communicate and coordinate with colleagues as necessary.

    Ensure customer satisfaction and provide professional customer support.
  • Amazing personality!


Requirements:

  • Fluent in English and Mandarin, both written and spoken.

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.

  • Has working knowledge of various online communication tools used in e-commerce businesses and SaaS platforms
  • 1-2 years of experience in Customer Support

  • Experience in handling E-commerce/Saas businesses is a plus
  • Experience working remotely is a plus

  • Have handled customer support needs of US/UK clients

  • Has great problem solving skills

  • Can work with minimum supervision

  • Open to working in shifts

  • Has a conducive remote working environment

  • Has a stable internet connection, hardware and power – with backups in case of outages

Please submit your CV in English

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Empathy
  • Calmness Under Pressure
  • Motivational Skills

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