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Customer Support Assistant Manager - Kolkata

Remote:

Full Remote

Contract:

Full time

Work from:

India

Offer summary

Qualifications:

Understanding of management techniques, Proficiency in English, Knowledge of customer service tools and software, Strong client-facing and communication abilities, Multitasking and troubleshooting skills.

Key responsabilities:

Enhance customer experience and engagement for organic growth.
Resolve consumer complaints and ensure completion.
Establish a mission and employ techniques to achieve it.
Maintain thorough records and keep abreast of market.
Utilize resources effectively to meet company goals.

FoodMe Global / Dine Palace SME https://www.foodme.mobi/

51 - 200 Employees

See more FoodMe Global / Dine Palace offers

Job description

This is a remote position.

We are looking for a Customer Support Assistant Manager to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department's profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.

Responsibilities

-Enhance the customer experience, engage customers, and support organic growth

-Take responsibility for consumer complaints and see them through to completion

-Establish a clear mission and implement techniques geared towards achieving it.

-Maintain thorough records and record your interactions with customers.

-Keep abreast of market developments and employ best practices as necessary.

-Utilise assets and manage resources to meet both qualitative and quantitative goals.

-Keep a clean workflow in accordance with priorities.